Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our IT department, based at our Head Office in Milton Keynes. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for technology. As a Technical Support Specialist, you will be responsible for supporting internal users with technical issues, in addition to maintaining and supporting existing IT systems and procedures.
Key Responsibilities:
- Technical support for all employees covering a range of technologies.
- Dealing with suppliers for all IT needs, including hardware and software requirements.
- Answering support calls, logging, and resolving any issues or passing them to the relevant member of the IT department.
- Basic Active Directory and Office 365 administration.
- Desktop/laptop support, including deployment using SCCM.
- Visiting our branch offices as required to perform hardware installations, office moves, and health checks.
- Routine departmental duties.
- Dealing efficiently and effectively with colleagues and third parties.
- Mobile device support (Windows Mobile, iPhone, etc.).
- Maintaining and controlling license levels.
- Documenting current Company IT and Network procedures and systems.
- Liaising with the Network team on all pertinent issues.
The successful candidate will have:
- Proven experience as a Technical Support Specialist or in a similar role.
- Strong knowledge of computer systems, networks, and relevant technologies.
- Familiarity with various hardware and software configurations.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
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