Technical Support Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Dawsongroup Full time

We are seeking a highly skilled Technical Support Specialist to join our IT department, based at our Head Office in Milton Keynes. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for technology. As a Technical Support Specialist, you will be responsible for supporting internal users with technical issues, in addition to maintaining and supporting existing IT systems and procedures.

Key Responsibilities:

  • Technical support for all employees covering a range of technologies.
  • Dealing with suppliers for all IT needs, including hardware and software requirements.
  • Answering support calls, logging, and resolving any issues or passing them to the relevant member of the IT department.
  • Basic Active Directory and Office 365 administration.
  • Desktop/laptop support, including deployment using SCCM.
  • Visiting our branch offices as required to perform hardware installations, office moves, and health checks.
  • Routine departmental duties.
  • Dealing efficiently and effectively with colleagues and third parties.
  • Mobile device support (Windows Mobile, iPhone, etc.).
  • Maintaining and controlling license levels.
  • Documenting current Company IT and Network procedures and systems.
  • Liaising with the Network team on all pertinent issues.

The successful candidate will have:

  • Proven experience as a Technical Support Specialist or in a similar role.
  • Strong knowledge of computer systems, networks, and relevant technologies.
  • Familiarity with various hardware and software configurations.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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