Onsite Support Specialist
1 month ago
About the Role:
At Air IT, we are seeking a skilled and experienced Onsite Support Specialist to join our team. As an Onsite Support Specialist, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our clients' IT systems.
Key Responsibilities:
- Resolve client technical issues and provide on-site support
- Install, maintain, and troubleshoot hardware and software according to company standards
- Respond to technical queries and prioritize tasks to meet KPIs and customer service expectations
- Log and action all activity within the PSA system
- Maintain accurate client site documentation
- Manage support queues efficiently and maintain a high level of customer service
Requirements:
- Demonstrable experience as a Service Desk Engineer
- Knowledge of Microsoft Windows Server / Desktop Environments
- Experience with Microsoft 365, Backup/DRaaS, and related technologies
- Knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching)
- Excellent customer service and communication skills
About Air IT:
At Air IT, we are a leading Managed Service Provider (MSP) dedicated to delivering exceptional experiences and shaping the future of technology.
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