Onsite Support Specialist

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Full time

About the Role:

At Air IT, we are seeking a skilled and experienced Onsite Support Specialist to join our team. As an Onsite Support Specialist, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our clients' IT systems.

Key Responsibilities:

  • Resolve client technical issues and provide on-site support
  • Install, maintain, and troubleshoot hardware and software according to company standards
  • Respond to technical queries and prioritize tasks to meet KPIs and customer service expectations
  • Log and action all activity within the PSA system
  • Maintain accurate client site documentation
  • Manage support queues efficiently and maintain a high level of customer service

Requirements:

  • Demonstrable experience as a Service Desk Engineer
  • Knowledge of Microsoft Windows Server / Desktop Environments
  • Experience with Microsoft 365, Backup/DRaaS, and related technologies
  • Knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching)
  • Excellent customer service and communication skills

About Air IT:

At Air IT, we are a leading Managed Service Provider (MSP) dedicated to delivering exceptional experiences and shaping the future of technology.



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