Customer Support Specialist

11 hours ago


Milton Keynes, Milton Keynes, United Kingdom This is an IT support group Full time
Job Overview

This is an exciting opportunity to join our team as a Customer Support Specialist, where you will play a crucial role in managing customer issues and providing exceptional support.

Responsibilities
  • Monitor customer inquiries and respond promptly to resolve any issues.
  • Collaborate with the technical department to address defective materials and design errors.
  • Liaise with contractors and allocate resources to fix issues in new customer homes.
  • Maintain accurate records and report on defects and remediation works.
Requirements
  • A minimum of 2 years' experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.

We offer a competitive salary of $50,000 - $60,000 per annum, depending on experience, plus benefits and opportunities for professional growth.



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