Customer Support Specialist
2 weeks ago
We are seeking a dynamic and customer-focused professional to provide exceptional service experience for our clients. This full-time role involves responding to customer enquiries via phone, email, and live chat, resolving issues efficiently, and maintaining product knowledge.
The ideal candidate will possess previous customer service experience, proficiency in Microsoft Office Suite, and strong communication skills. As a key point of contact for customers, you will ensure a seamless experience and deliver exceptional service by resolving customer complaints, maintaining up-to-date knowledge of our product offerings, and assisting in the development of customer service policies.
Responsibilities:
- Resolve customer issues and complaints efficiently
- Maintain up-to-date knowledge of our product offerings and promotions
- Assist in developing and implementing customer service policies and procedures
Salary:$45,000 - $60,000 per annum
Benefits: Competitive salary, comprehensive training program, and opportunities for career growth and development.
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