Technical Support Technician
1 day ago
A Career Opportunity at Air IT Limited
">Award-winning MSP driving IT innovation, empowering our teams and revolutionizing IT and Cyber Security support for local SMEs nationwide.
">Job Overview:
">- Serving as the first point of contact for IT-related queries
- Providing efficient and effective customer service
- Handling technical service requests with expertise
Key Responsibilities:
">- Delivering first-line diagnosis and resolution with finesse
- Prioritizing workload to meet client SLAs
- Collaborating with team members to escalate complex issues
Requirements:
">- Previous experience in IT support (at least 2 years)
- Outstanding customer service and problem-solving skills
- Proficiency with Microsoft technologies
- Evidence of continued professional development
What We Offer:
">- Hybrid working options for better work-life balance
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Salary sacrifice pension
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Estimated Salary Range: £25,000 - £32,000 per year.
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