IT Service Management Specialist

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time
Company Overview
We are seeking a skilled professional to lead the design and implementation of Service Desk and Request Management practices for a prestigious client.

Job Description
You will be responsible for establishing a new service desk that enhances user experience through innovative channels, developing a Request Catalogue that improves access to services for the user community, and ensuring consistent service delivery across the organisation.

Required Skills and Qualifications
A strong understanding of ITIL Best Practices (V3 / ITIL4) is essential, with a minimum ITIL Foundation certification. Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice is required.

Benefits
This role offers an initial 6-month contract with the view for extensions, competitive daily rate Outside IR35 (via Ltd company), and hybrid working available.

Estimated Salary: £55,000 - £65,000 per annum.
Based on the job requirements and industry standards, this estimate includes all benefits and salary details mentioned above.

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