Service Delivery Manager

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

We are seeking a skilled Service Delivery Manager to lead our Network Operations Centre (NOC) team at Air IT Limited in Milton Keynes. Reporting directly to the Head of Operations, you will be responsible for managing the NOC lifecycle experience for our Group.

Key Responsibilities:
  • Develop and implement service improvement plans with enterprise level customers to resolve issues and exceed expectations
  • Collaborate with cross-functional teams to identify and implement improvements for operational efficiency
  • Maintain information security by adhering to the company's Information Security Management System (ISMS)

The successful candidate will have commercial experience working with contractual requirements, ITIL certification, and knowledge of AGILE project management.

What We Offer:
  • A competitive salary of £55,000 - £65,000 per annum
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Enhanced family leave and celebration day
  • Cycle to work scheme and technology vouchers
  • Discount and Cashback Scheme
  • Life Insurance
  • EAP and Virtual GP Service

We strive to foster an inclusive and diverse workplace where everyone thrives.



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