Service Delivery Coordinator

5 days ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time
Job Description

We are seeking a highly organized Service Delivery Coordinator to join our team at CV-Library. The successful candidate will be responsible for providing administrative support to our customers, managing the process from start to finish of contracted services to their satisfaction.

The role involves contract scrutiny, customer contact and ordering services as specified from suppliers via a CRM system within agreed SLAs. You will also be responsible for managing order workloads, progress reports and service updates for both the business and customers.

This is a fantastic opportunity for a motivated individual to develop their skills and knowledge in a dynamic and expanding company.

Key Responsibilities:
  • Order management and coordination
  • Service delivery and fault resolution
  • Liaising with customers and suppliers
  • Account setup and tracking orders
Requirements:
  • Strong organisational and communication skills
  • Able to multi-task and meet deadlines
  • Tactful and diplomatic in all interactions
  • Numerate and literate with excellent telephone manner
Benefits:
  • 20 days holiday + Bank Holidays + option to purchase more
  • Flexible working policy and friendly office environment
  • Reward incentives and career development opportunities

Estimated salary: £27,000 per annum, dependent on experience.



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