Service Delivery Manager

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time
Job Description

Manage the lifecycle experience for our clients as the Head of Service Delivery at Air IT Limited.

  • Develop and implement service improvement plans with enterprise-level customers to resolve issues and exceed expectations.
  • Create new processes to align the Global NOC with other Air IT regions.
  • Translate business requirements, issues, and escalations internally.
  • Provide staff training and development, and assess operational needs.
  • Collaborate with cross-functional teams to identify and implement improvements for operational efficiency.

Salary: £60,000 - £80,000 per annum, depending on experience.

Responsibilities

This role involves managing the entire lifecycle of our services, from initial contact to ongoing support and resolution of issues. You will be responsible for developing and implementing service improvement plans that meet or exceed customer expectations.

You will also be responsible for creating new processes to align the Global NOC with other Air IT regions, ensuring seamless communication and collaboration across the organization.

Additionally, you will be required to translate business requirements, issues, and escalations internally, providing clear and concise information to stakeholders.

Your primary goal will be to provide exceptional service delivery, exceeding customer expectations through effective planning, execution, and follow-up.

Requirements
  • Commercial experience working with contractual requirements and commitments.
  • ITIL certified.
  • Knowledge of Agile project management.
Benefits

We offer a comprehensive benefits package, including:

  • 25 days annual leave plus bank holidays.
  • Ongoing learning and development opportunities.
  • Cycle to work scheme and technology vouchers.
  • Enhanced family leave.
  • Celebration day – an additional day off each year to celebrate an occasion important to you.
  • Salary sacrifice pension.
  • Two paid volunteer days – we believe in the power of giving back to our communities.
  • Company social events and competitions.
  • Discount and cashback scheme.
  • EAP and virtual GP service.


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