Help Desk Operations Expert
5 days ago
About the Role:
We are seeking an experienced Service Desk Technician to join our team.
As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.
Responsibilities:
Registering calls for service and providing initial triage, resolving requests where possible or allocating requests for action to the appropriate person.
- Delivering Service Desk activities and ensuring accurate record-keeping.
- Maintaining a high level of technical expertise and staying up-to-date with industry developments.
- Responding to queries in a timely manner and providing excellent customer service.
Requirements:
To be successful in this role, you will require a strong understanding of Service desk operations and service management.
- ITIL certification is highly desirable.
- Operating systems including office 365 administration, windows 10 and MacOS.
- Microsoft applications.
- IT Technologies such as MDM, Virtualisation, Networking, Storage, web application development, Sophos Antivirus.
What We Offer:
This role offers a competitive salary, additional pay for weekend shifts, and the opportunity to work with a world-class security and digital transformation solutions provider.
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