Help Desk Operations Expert

5 days ago


Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time

About the Role:

We are seeking an experienced Service Desk Technician to join our team.

As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.

Responsibilities:

Registering calls for service and providing initial triage, resolving requests where possible or allocating requests for action to the appropriate person.

  • Delivering Service Desk activities and ensuring accurate record-keeping.
  • Maintaining a high level of technical expertise and staying up-to-date with industry developments.
  • Responding to queries in a timely manner and providing excellent customer service.

Requirements:

To be successful in this role, you will require a strong understanding of Service desk operations and service management.

  • ITIL certification is highly desirable.
  • Operating systems including office 365 administration, windows 10 and MacOS.
  • Microsoft applications.
  • IT Technologies such as MDM, Virtualisation, Networking, Storage, web application development, Sophos Antivirus.

What We Offer:

This role offers a competitive salary, additional pay for weekend shifts, and the opportunity to work with a world-class security and digital transformation solutions provider.

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