IT Support Specialist

3 weeks ago


New Milton, Hampshire, United Kingdom Just IT Recruitment Full time

Looking for a challenging role in IT support?

Job Overview

This is an exciting opportunity to join our team as a Help Desk Engineer at Just IT Recruitment. As a technical assistance expert, you will be responsible for providing exceptional customer service and resolving IT-related incidents.

Key Responsibilities:
  • Tech Enthusiasm and Proficiency
    • Demonstrate a natural ability in IT and share experiences of building custom PCs or other relevant projects.
  • Support Desk Training and Experience
    • Learn and become proficient in Support Desk I.T Systems by hands-on experience in the IT support triage environment, guided by experienced industry experts.
  • Hardware Maintenance and Repair
    • Repair I.T hardware, reinstall operating systems and software, dealing with new and old equipment, upgrading components, and installing new software versions.
  • Problem-Solving and Customer Service
    • Provide problem-solving on IT-related incidents and problems, showing empathy while reassuring customers that issues will be resolved within agreed contractual SLA's.
  • Commissioning of IT Equipment
    • Involved in the installation of new IT kit from time to time, requiring occasional travel to customer sites, showcasing excellent customer service abilities and spoken communication skills.
Requirements
  • No preference given to computer science graduates for this role as it focuses on various elements such as passion for technology, technical problem-solving, working in a team environment, excellent customer service, and more importantly, you have not studied computer science.
Estimated Salary Range: £28,000 per annum

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