Customer Service Advocate

21 hours ago


New Milton, Hampshire, United Kingdom Appello Careline Limited. Full time
Job Summary

We are looking for a skilled Product Support Technician to join our team at Appello Careline Limited.

The successful candidate will be responsible for providing technical support to customers via phone, email or form using a case management system.

Main Responsibilities
  • Provide technical assistance to customers in resolving product issues.
  • Collaborate with internal teams on testing and quality assurance.
  • Evaluate and resolve complex customer queries.
Essential Requirements
  • [insert level] years of experience in product support roles such as Product Support Engineer or IT Help Desk Technician.
  • Strong technical knowledge of IP-related telephony, remote IP networks and network configuration.
  • Effective communication skills to support non-technical users.
  • Able to work in a fast-paced environment and manage multiple priorities.
  • Familiarity with case management systems and software tools.
Company Benefits
  • Ongoing training and development opportunities.
  • Pension scheme with up to 4% company match.
  • Employee assistance programme.
  • Free on-site parking.
Estimated Annual Salary

£28000 - £30000.



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