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Customer Service Representative

1 month ago

New Milton, Hampshire, United Kingdom Tesco Full time
About the Role

This exciting opportunity is now available for a dedicated Sales and Service Advisor to join our team at the Tesco Mobile store in New Milton Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring that every customer has a positive shopping experience.

Job Description

We are seeking a motivated and enthusiastic individual to work as part of our fast-paced sales environment. In this role, you will be required to:

  • Deliver a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
  • Create an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
  • Follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
  • Protect the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
  • Support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
What You'll Need

To succeed in this role, you will require:

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The drive and motivation to work in a sales and service environment.
  • Be able to adapt to working in a fast-paced ever-changing environment.
  • A passion for human connection.
  • The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • To be at work on time, well presented and ready to be a brand ambassador.
Salary and Benefits

Our colleague rate of pay starts from £12.44 an hour; this increases to £13.57 for stores inside the M25. Additional payments may also apply depending on location. As a valued member of our team, you will also receive:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).