Customer Service Liaison
2 weeks ago
Thrifty Car & Van Rental is seeking an exceptional Customer Service Representative to join our team
About the Role:
We are looking for a highly skilled and motivated individual to provide exceptional customer service in our busy car rental branch. As a key member of our team, you will be responsible for ensuring a seamless experience for customers throughout their rental journey.
Main Responsibilities:
- Determine and Exceed Customer Requirements: Identify and understand customer needs to deliver outstanding service and exceed expectations.
- Administrative Tasks: Ensure all tasks are completed daily to maintain efficiency and accuracy.
- Rental Process Management: Coordinate and facilitate the delivery and collection of rental vehicles to designated locations.
- Communication and Administration: Efficiently manage the rental process, including verifying customer information and processing payments.
- Maintain Retail Rental Procedures: Consistently comply with company procedures to ensure high standards of customer service.
- Additional Duties: Answer phone calls, respond to emails, and undertake additional duties as requested by your line manager.
Requirements:
- Excellent Communication Skills: Deliver exceptional customer service through effective communication and interpersonal skills.
- Administrative Skills: Strong administrative skills, including proficiency in computer systems.
- Full Driving License: Hold a full driving license (held for at least 12 months).
About Us:
Thrifty Car & Van Rental is one of the leading rental companies in the UK, with a comprehensive fleet and excellence in customer service. We offer a range of benefits, including a competitive salary, company pension scheme, and employee discount scheme. If you are a motivated and customer-focused individual, we would love to hear from you
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