Enterprise Customer Success Manager
4 days ago
We are looking for an experienced Enterprise Customer Success Manager to join our team in the United Kingdom. As a key member of our Customer Success Management team, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Manage a team of Enterprise Customer Success Managers to set and achieve OKRs and targets.
- Analyze customer insights, prioritize feedback, product data, and market trends to identify opportunities for improvement in collaboration with product teams.
- Hire and onboard new members of the Enterprise Customer Success team to support business growth goals.
Requirements:
- 7-9+ years experience total in Customer Success and minimum 3-5+ years experience managing Customer Success teams in the Enterprise segment.
- Experience balancing a book of business in a customer-facing environment.
- Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.
What We Offer
A competitive salary of approximately £90,000 - £120,000 per annum, plus a comprehensive benefits package including health coverage, paid volunteer days, wellness resources, and more.
-
Enterprise Customer Success Manager
1 month ago
London, Greater London, United Kingdom Hyperexponential Ltd Full timeEnterprise Customer Success ManagerHyperexponential Ltd is seeking a seasoned Enterprise Customer Success Manager to join our team. This role will be responsible for nurturing and owning customer relationships with large enterprises, working closely with our Model Development Team and other customer-facing teams to deliver a world-class Customer Success...
-
Enterprise Customer Success Manager
1 month ago
London, Greater London, United Kingdom AppZen, Inc. Full timeAppZen is a leader in autonomous spend-to-pay software, leveraging patented AI to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. The software seamlessly integrates with existing accounts payable, expense, and card workflows, reading,...
-
Enterprise Customer Success Manager
4 weeks ago
London, Greater London, United Kingdom AppZen Full timeAbout AppZen:AppZen is a pioneering leader in autonomous spend-to-pay software, leveraging patented artificial intelligence to process information from thousands of data sources. This enables organizations to gain a deeper understanding of their enterprise spend, making informed business decisions with greater ease and efficiency.Our software seamlessly...
-
Enterprise Customer Success Manager
1 month ago
London, Greater London, United Kingdom AppZen Full timeAre you passionate about driving business value and customer success? Do you thrive on helping organizations achieve their desired outcomes from software investments?In this Enterprise Customer Success Manager role, you will own the customer relationship from adoption to renewal and expansion. Your responsibilities will include:Driving product utilization...
-
Enterprise Customer Success Manager
1 month ago
London, Greater London, United Kingdom Chatterbox Full timeAbout ChatterboxWe are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. The Enterprise Customer Success Manager will be responsible for leading and driving sales engagement and will directly impact Chatterbox's revenue and growth.This...
-
Customer Success Manager
5 days ago
London, Greater London, United Kingdom Zendesk, Inc. Full timeZendesk, Inc. is seeking a highly skilled Customer Success Manager to oversee a portfolio of 15-20 Enterprise and Commercial customers. This role will require strong customer relationship management skills, product expertise, and analytical thinking.Job SummaryWe are looking for a talented professional who can drive customer success, accelerate product...
-
Enterprise Customer Success Manager
1 month ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeEnterprise Customer Success Manager - DACHThe Enterprise Customer Success Manager - DACH role is a critical position that oversees a portfolio of enterprise customers in the DACH region, ensuring their sustained success. This involves utilizing expertise in Project Management, Program Management, Portfolio Management, and Digital Transformation to...
-
Enterprise Customer Success Manager UKI
4 weeks ago
London, Greater London, United Kingdom Mendix Full timeWe are seeking a highly skilled and innovative Customer Success Manager to join our team in the UKI region. As an Enterprise Customer Success Manager, you will play a crucial role in driving digital innovation and expansion for our customers.Key responsibilities include:Trusted advisory, building and sustaining customer relationships while driving the...
-
Enterprise Customer Success Specialist
7 days ago
London, Greater London, United Kingdom Kaltura Full timeWe are looking for an experienced professional to join our team as an Enterprise Customer Success Specialist. The successful candidate will be responsible for ensuring the long-term success of our enterprise customers across EMEA, by developing strong relationships and connecting with key stakeholders and business executives.ResponsibilitiesThe Enterprise...
-
Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom Kaltura Full timeCustomer Success Manager - Enterprise SolutionsKaltura is seeking an experienced Customer Success Manager to partner with our enterprise customers across EMEA, ensuring their long-term success and growth with our video experience solutions.As a key member of our Revenue team, you will develop strong relationships with key stakeholders and business...
-
Enterprise Customer Success Professional
4 days ago
London, Greater London, United Kingdom Chatterbox Full timeJob DescriptionWe are seeking a skilled Enterprise Customer Success Professional who can establish strong relationships with clients and serve as a trusted advisor to support the growth of our corporate customers.The ideal candidate will be responsible for leading sales engagement, driving product adoption, and ensuring client satisfaction. This role...
-
Enterprise Customer Success Strategist
5 days ago
London, Greater London, United Kingdom SnooprID Ltd Full timeRole Overview:We are seeking a seasoned Strategic Customer Success Manager to drive product adoption and foster long-lasting partnerships with our Enterprise clients. As part of the dynamic team, you will play a pivotal role in ensuring clients derive maximum value from their solutions.Customer Relationship Management: Develop and maintain strong...
-
Enterprise Customer Success Manager
4 days ago
London, Greater London, United Kingdom Amazon Full timeAs an Enterprise Customer Success Manager at Amazon Freight, you will be responsible for leading a team of Operational Support Associates to provide world-class support to our customers. You will work collaboratively with Amazon Freight business units to highlight areas of customer service deviation and bring associate and customer perspective to decision...
-
Enterprise Customer Success Expert
3 days ago
London, Greater London, United Kingdom Amplitude Full timeWe're seeking an experienced Senior Customer Success Architect to join our team at Amplitude. The successful candidate will have a strong background in consulting enterprises on data and adjacent areas, with at least 5 years of customer-facing experience. They will also have a proven track record of successfully engaging with enterprise accounts.The ideal...
-
Enterprise Customer Success Strategist
4 days ago
London, Greater London, United Kingdom Zendesk Full timeThe ideal candidate for this role is a seasoned professional with experience in customer success, account management or related roles in a SaaS company. They will be responsible for managing Enterprise and Commercial-size customers with complex technical solutions and multiple stakeholders in a high-touch B2B environment.About the RoleThis position requires...
-
Senior Enterprise Customer Success Lead
5 days ago
London, Greater London, United Kingdom Atlassian Full timeJob DescriptionWe are seeking an experienced Senior Enterprise Customer Success Lead to join our team in the United Kingdom. In this role, you will be responsible for leading a team of Enterprise Customer Success Managers to achieve business growth and customer satisfaction.Key Responsibilities:Manage a team of Enterprise Customer Success Managers to set and...
-
Enterprise Customer Success Lead
1 month ago
London, Greater London, United Kingdom Aibidia Full timeEnterprise Customer Success LeadAibidia is seeking an experienced Enterprise Customer Success Lead to empower and enable our enterprise customers to achieve their goals through our solutions.You will be an integral part of Aibidia's Growth team that works as part of the wider Revenue team, including Sales and Marketing.This presents an exceptional...
-
Enterprise Customer Success Strategist
4 days ago
London, Greater London, United Kingdom Salesforce Full timeAbout the RoleWe're seeking an Enterprise Customer Success Strategist to join our team at Salesforce. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction and retention.Job DescriptionThe Enterprise Customer Success Strategist will work closely with sales leaders, customer success teams, and...
-
Enterprise Customer Success Manager
4 days ago
London, Greater London, United Kingdom Cutover Full timeCompany OverviewCutover is a leading provider of Collaborative Automation SaaS solutions, empowering businesses to simplify complexity and streamline work. Our innovative platform connects teams, technology, and systems, increasing efficiency and reducing risk in critical areas such as IT disaster and cyber recovery, cloud migration, release management, and...
-
Enterprise Customer Success Strategist
4 days ago
London, Greater London, United Kingdom Iriusrisk Full timeAbout IriusRiskIriusRisk is the world's leading automated threat modeling tool, leveraging cutting-edge technology to empower software security from the design stage.Born out of a desire to advance threat modeling as an activity and ensure that software is secure, our team collaborates with large enterprises to build robust tools for the world's software...