Enterprise Customer Success Manager

4 days ago


London, Greater London, United Kingdom Atlassian Full time
About the Role

We are looking for an experienced Enterprise Customer Success Manager to join our team in the United Kingdom. As a key member of our Customer Success Management team, you will be responsible for delivering exceptional customer experiences and driving business growth.


Key Responsibilities:
  • Manage a team of Enterprise Customer Success Managers to set and achieve OKRs and targets.
  • Analyze customer insights, prioritize feedback, product data, and market trends to identify opportunities for improvement in collaboration with product teams.
  • Hire and onboard new members of the Enterprise Customer Success team to support business growth goals.

Requirements:
  • 7-9+ years experience total in Customer Success and minimum 3-5+ years experience managing Customer Success teams in the Enterprise segment.
  • Experience balancing a book of business in a customer-facing environment.
  • Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.

What We Offer

A competitive salary of approximately £90,000 - £120,000 per annum, plus a comprehensive benefits package including health coverage, paid volunteer days, wellness resources, and more.



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