Enterprise Customer Success Strategist
3 days ago
We are seeking an Enterprise Customer Success Strategist to join our growing CS team at Seenit Digital Limited.
This is an exciting opportunity to drive real value and change with enterprise customers, collaborating with them to make measurable impact on their business goals using employee video.
The ideal candidate will have experience working at a SaaS business, rolling out software at Enterprise-sized businesses, and managing senior stakeholders by identifying opportunities to scale.
Responsibilities:
- Deliver value through joint success planning and enablement of your customers
- Create strategic account plans
- Manage a £1m+ ARR portfolio of customers
- Drive high net revenue retention through balancing retention and growth
- Run onboarding, training, reviews, discovery, and creative sessions
- Work closely with our Professional Services Team to ensure customers experience enhanced value through our services offering.
- Identify and support opportunities for upsell and cross-sell growth
- Collaborate with the Product Team to ensure we innovate and build value-driven solutions for our customers
- Work with marketing to create scalable touchpoints and on customer case studies
Requirements:
- 4 years+ in a Customer Success role, preferably within the SaaS industry
- Experience working with large corporate businesses (5,000+ employees)
- Basic understanding of SaaS industry
- A real passion for Customer Success and the wider CS Community
- Creative approach to problem-solving
- Excellent communication skills including active listening, storytelling, and an innate drive to solve customer challenges
- Fantastic presentation skills, and the ability to absolutely 'own' a room
- A real passion for customer empathy, and the drive to always put the customer at the heart of everything you do
- Some experience using tools such as Hubspot, Planhat, Gmail, and Google Docs is a bonus
- An interest in video and the UGC space
- Commercial Experience around contract negotiations and procurement
- Knowledge of, and a passion for the Employer Brand or Internal Communications space is desirable
Estimated Salary: £65,000 - £80,000 per annum, based on location and experience.
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