Enterprise Customer Strategist

1 day ago


London, Greater London, United Kingdom Zendesk Full time
Job Summary

We are seeking a highly skilled Enterprise Customer Strategist to join our team at Zendesk. As a key member of our Commercial Success team, you will be responsible for owning a portfolio of Enterprise and Commercial customers, helping them achieve their strategic goals, and realizing significant value using the platform.

About You:

  • You have experience in Customer Success, Account Management, or related roles in a SaaS company.
  • You have a successful track record of managing Enterprise and Commercial-size customers with complex technical solutions and multiple stakeholders in a high-touch B2B environment.
  • You're a product expert with an aptitude for understanding how the product integrates its features, integrations, capabilities & best practices help your customers achieve their goals.
  • You are analytical and measure value via a data-oriented approach, including continuous monitoring of account health and ROI to identify churn risk and capitalize on revenue opportunities.

What We Offer:

  • An estimated annual salary range of $120,000 - $150,000 based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous 401(k) matching program.
  • Opportunities for professional growth and development within a global organization.


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