Enterprise Customer Success Strategist
2 days ago
About the Role:
We are seeking a highly skilled Enterprise Customer Success Strategist to join our team. As a key member of our organization, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.
Key Responsibilities:
- Develop and implement customized success plans for each client, with clear goals, timelines, KPIs, and action items.
- Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
- Support client teams by coordinating access to premium education content for administrators and end-users.
- Gather and understand feedback and data to improve client outcomes and experience.
Qualifications:
- Excellent communication skills, fluent in Norwegian and English (verbal and written).
- Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
- Demonstrated ability to build and maintain strategic client relationships.
- Strong understanding of customer success planning, KPI tracking, and action planning.
- Familiarity with ERP, SaaS, and financial processes is considered an advantage.
Benefits:
- Uncapped time off policy.
- Remote working opportunities.
- Global Wellbeing Days.
- Talented colleagues and mentors.
- A safe and inclusive working environment.
Compensation:
The estimated salary for this role is $80,000 - $100,000 per year, depending on location and experience.
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