Enterprise Customer Success Strategist

2 days ago


London, Greater London, United Kingdom UNIT4 NV Full time

About the Role:

We are seeking a highly skilled Enterprise Customer Success Strategist to join our team. As a key member of our organization, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.

Key Responsibilities:

  1. Develop and implement customized success plans for each client, with clear goals, timelines, KPIs, and action items.
  2. Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
  3. Support client teams by coordinating access to premium education content for administrators and end-users.
  4. Gather and understand feedback and data to improve client outcomes and experience.

Qualifications:

  • Excellent communication skills, fluent in Norwegian and English (verbal and written).
  • Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
  • Demonstrated ability to build and maintain strategic client relationships.
  • Strong understanding of customer success planning, KPI tracking, and action planning.
  • Familiarity with ERP, SaaS, and financial processes is considered an advantage.

Benefits:

  • Uncapped time off policy.
  • Remote working opportunities.
  • Global Wellbeing Days.
  • Talented colleagues and mentors.
  • A safe and inclusive working environment.

Compensation:

The estimated salary for this role is $80,000 - $100,000 per year, depending on location and experience.



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