Customer Success Strategist

1 day ago


London, Greater London, United Kingdom Amazon Full time
Job Overview

We are seeking an experienced Customer Success Strategist to join our Amazon Connect team. As a key member of our team, you will be responsible for driving customer success by advising strategic customers on adoption and optimization of our cloud contact center service.

Your responsibilities will include delivering presentations, product demos, and solutions to enable customer success, as well as developing account plans in conjunction with field teams. You will also work with partners to extend reach and drive adoption of AWS solutions.

In this role, you will have the opportunity to make a significant impact on our customers' success and contribute to the growth of our business.

Estimated Salary: $120,000 - $180,000 per yearKey Responsibilities:
  • Manage relationships with strategic customer accounts and drive enterprise-wide adoption of Connect.
  • Deliver presentations, product demos, and solutions to enable customer success.
  • Develop account plans in conjunction with field teams.
  • Work with partners and ISVs to extend reach and drive adoption of AWS solutions.
Qualifications:
  • Significant experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.
  • Expert knowledge of CCaaS products and industry trends.
  • Strong analytical and problem-solving skills, with the capacity to leverage data to drive informed decision-making.
  • Familiarity with SaaS business models and enterprise software implementation best practices.
  • Strong written/verbal communication skills with both technical and non-technical audiences.


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