Customer Success Strategist

5 days ago


London, Greater London, United Kingdom Amazon Full time
Job Description

We are seeking a seasoned Customer Success Strategist to join our Enterprise Support team. In this role, you will be responsible for developing and implementing strategies to ensure maximum retention of our customers.

As a key member of our team, you will partner cross-functionally to build mechanisms that enable growth, future scale, and seamless operational delivery along the customer journey from opportunity through offboarding.

You will lead and/or participate in quarterly and annual planning activities for the Customer Lifecycle Team and/or stakeholders, defining the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.

The ideal candidate will have experience using Microsoft Excel to manipulate and analyze data, as well as experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

Estimated salary: $140,000 - $170,000 per year.

  • Bachelor's degree or equivalent
  • Experience using Microsoft Excel
  • Experience developing and implementing systems/tools


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