Senior Enterprise Customer Success Lead

5 days ago


London, Greater London, United Kingdom Atlassian Full time
Job Description

We are seeking an experienced Senior Enterprise Customer Success Lead to join our team in the United Kingdom. In this role, you will be responsible for leading a team of Enterprise Customer Success Managers to achieve business growth and customer satisfaction.


Key Responsibilities:
  • Manage a team of Enterprise Customer Success Managers to set and achieve OKRs and targets.
  • Apply solution expertise and remain informed on varying needs across global units.
  • Guide team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention.

Requirements:
  • 7-9+ years experience total in Customer Success and minimum 3-5+ years experience managing Customer Success teams in the Enterprise segment.
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.

Benefits:
  • A competitive salary of approximately £80,000 - £110,000 per annum.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package including health coverage, paid volunteer days, wellness resources, and more.


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