Senior Enterprise Customer Success Lead
1 month ago
We are seeking an experienced Senior Enterprise Customer Success Lead to join our team in the United Kingdom. In this role, you will be responsible for leading a team of Enterprise Customer Success Managers to achieve business growth and customer satisfaction.
Key Responsibilities:
- Manage a team of Enterprise Customer Success Managers to set and achieve OKRs and targets.
- Apply solution expertise and remain informed on varying needs across global units.
- Guide team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention.
Requirements:
- 7-9+ years experience total in Customer Success and minimum 3-5+ years experience managing Customer Success teams in the Enterprise segment.
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.
Benefits:
- A competitive salary of approximately £80,000 - £110,000 per annum.
- Ongoing training and development opportunities.
- A comprehensive benefits package including health coverage, paid volunteer days, wellness resources, and more.
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