Enterprise Customer Success Manager
22 hours ago
Zendesk, Inc. is a leading provider of customer service and support software.
\As an Enterprise Customer Success Manager, you will be responsible for owning a portfolio of 15-20 Enterprise customers as their single point of contact, helping them achieve their strategic goals and realize significant value using our platform.
This role will work on Customer Success for the Zendesk AI Agent (Ultimate) product, acquired by Zendesk in March 2024, and is designed to give you a rich onsite experience packed with connection, collaboration, learning, and celebration.
The estimated salary for this role is $120,000 - $150,000 per year, based on location and experience.
About You- You have a successful track record of managing Enterprise and Commercial-size customers with complex technical solutions and multiple stakeholders in a high-touch B2B environment.
- You're a product expert with an aptitude for understanding how our product and integrating its features, integrations, capabilities & best practices help your customers achieve their goals.
- You are analytical and measure value via a data-oriented approach, including continuous monitoring of account health and ROI to identify churn risk and capitalize on revenue opportunities.
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