Enterprise Customer Success Manager
1 week ago
We are currently expanding our Enterprise Customer Success team in the UK and Ireland, and we are looking for a skilled Customer Success Manager to join us. As a key member of our team, you will be responsible for managing accounts across our UK&I customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy.
You will work closely with our customers to understand their needs and develop strategies to drive business value from Darktrace's AI-powered cyber threat defense solutions. This includes conducting business reviews with client executives, presenting and demonstrating Darktrace solutions to CISOs and security experts, and identifying and nurturing upsell and cross-sell opportunities.
The ideal candidate will have excellent communication and relationship-building skills, with the ability to quickly understand technical information and process large amounts of data. You will also be comfortable working in a target-driven environment and have experience in a customer-facing role, such as an Account Executive or Business Development Executive position.
This is a hybrid-based role, requiring a minimum of 3 days per week at our London office. Regular travel to visit clients may be required.
Key Responsibilities:
- Manage accounts across our UK&I customer base
- Drive adoption and outcomes leading to renewals, expansion, and advocacy
- Conduct business reviews with client executives to drive satisfaction and desired outcomes
- Present and demonstrate Darktrace cyber threat defense solutions to CISOs and security experts
Estimated Salary: £50,000 - £60,000 per annum depending on experience. Benefits include 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, additional day off for your birthday, private medical insurance, life insurance of 4 times your base salary, and more.
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