Enterprise Customer Success Manager

1 week ago


London, Greater London, United Kingdom Darktrace Full time
About the Role

We are currently expanding our Enterprise Customer Success team in the UK and Ireland, and we are looking for a skilled Customer Success Manager to join us. As a key member of our team, you will be responsible for managing accounts across our UK&I customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy.

You will work closely with our customers to understand their needs and develop strategies to drive business value from Darktrace's AI-powered cyber threat defense solutions. This includes conducting business reviews with client executives, presenting and demonstrating Darktrace solutions to CISOs and security experts, and identifying and nurturing upsell and cross-sell opportunities.

The ideal candidate will have excellent communication and relationship-building skills, with the ability to quickly understand technical information and process large amounts of data. You will also be comfortable working in a target-driven environment and have experience in a customer-facing role, such as an Account Executive or Business Development Executive position.

This is a hybrid-based role, requiring a minimum of 3 days per week at our London office. Regular travel to visit clients may be required.

Key Responsibilities:

  • Manage accounts across our UK&I customer base
  • Drive adoption and outcomes leading to renewals, expansion, and advocacy
  • Conduct business reviews with client executives to drive satisfaction and desired outcomes
  • Present and demonstrate Darktrace cyber threat defense solutions to CISOs and security experts

Estimated Salary: £50,000 - £60,000 per annum depending on experience. Benefits include 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, additional day off for your birthday, private medical insurance, life insurance of 4 times your base salary, and more.



  • London, Greater London, United Kingdom Zendesk, Inc. Full time

    Zendesk, Inc. is seeking a highly skilled Customer Success Manager to oversee a portfolio of 15-20 Enterprise and Commercial customers. This role will require strong customer relationship management skills, product expertise, and analytical thinking.Job SummaryWe are looking for a talented professional who can drive customer success, accelerate product...


  • London, Greater London, United Kingdom Kaltura Full time

    We are looking for an experienced professional to join our team as an Enterprise Customer Success Specialist. The successful candidate will be responsible for ensuring the long-term success of our enterprise customers across EMEA, by developing strong relationships and connecting with key stakeholders and business executives.ResponsibilitiesThe Enterprise...


  • London, Greater London, United Kingdom Kaltura Full time

    Customer Success Manager - Enterprise SolutionsKaltura is seeking an experienced Customer Success Manager to partner with our enterprise customers across EMEA, ensuring their long-term success and growth with our video experience solutions.As a key member of our Revenue team, you will develop strong relationships with key stakeholders and business...


  • London, Greater London, United Kingdom Chatterbox Full time

    Job DescriptionWe are seeking a skilled Enterprise Customer Success Professional who can establish strong relationships with clients and serve as a trusted advisor to support the growth of our corporate customers.The ideal candidate will be responsible for leading sales engagement, driving product adoption, and ensuring client satisfaction. This role...


  • London, Greater London, United Kingdom SnooprID Ltd Full time

    Role Overview:We are seeking a seasoned Strategic Customer Success Manager to drive product adoption and foster long-lasting partnerships with our Enterprise clients. As part of the dynamic team, you will play a pivotal role in ensuring clients derive maximum value from their solutions.Customer Relationship Management: Develop and maintain strong...


  • London, Greater London, United Kingdom Amazon Full time

    As an Enterprise Customer Success Manager at Amazon Freight, you will be responsible for leading a team of Operational Support Associates to provide world-class support to our customers. You will work collaboratively with Amazon Freight business units to highlight areas of customer service deviation and bring associate and customer perspective to decision...


  • London, Greater London, United Kingdom Amplitude Full time

    We're seeking an experienced Senior Customer Success Architect to join our team at Amplitude. The successful candidate will have a strong background in consulting enterprises on data and adjacent areas, with at least 5 years of customer-facing experience. They will also have a proven track record of successfully engaging with enterprise accounts.The ideal...


  • London, Greater London, United Kingdom Atlassian Full time

    About the RoleWe are looking for an experienced Enterprise Customer Success Manager to join our team in the United Kingdom. As a key member of our Customer Success Management team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Manage a team of Enterprise Customer Success Managers to...


  • London, Greater London, United Kingdom Zendesk Full time

    The ideal candidate for this role is a seasoned professional with experience in customer success, account management or related roles in a SaaS company. They will be responsible for managing Enterprise and Commercial-size customers with complex technical solutions and multiple stakeholders in a high-touch B2B environment.About the RoleThis position requires...


  • London, Greater London, United Kingdom Atlassian Full time

    Job DescriptionWe are seeking an experienced Senior Enterprise Customer Success Lead to join our team in the United Kingdom. In this role, you will be responsible for leading a team of Enterprise Customer Success Managers to achieve business growth and customer satisfaction.Key Responsibilities:Manage a team of Enterprise Customer Success Managers to set and...


  • London, Greater London, United Kingdom Salesforce Full time

    About the RoleWe're seeking an Enterprise Customer Success Strategist to join our team at Salesforce. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction and retention.Job DescriptionThe Enterprise Customer Success Strategist will work closely with sales leaders, customer success teams, and...


  • London, Greater London, United Kingdom Cutover Full time

    Company OverviewCutover is a leading provider of Collaborative Automation SaaS solutions, empowering businesses to simplify complexity and streamline work. Our innovative platform connects teams, technology, and systems, increasing efficiency and reducing risk in critical areas such as IT disaster and cyber recovery, cloud migration, release management, and...


  • London, Greater London, United Kingdom Iriusrisk Full time

    About IriusRiskIriusRisk is the world's leading automated threat modeling tool, leveraging cutting-edge technology to empower software security from the design stage.Born out of a desire to advance threat modeling as an activity and ensure that software is secure, our team collaborates with large enterprises to build robust tools for the world's software...


  • London, Greater London, United Kingdom Airtable Full time

    We are seeking an experienced Enterprise Customer Success Director to join our Professional Services team at Airtable. This role involves driving customer success through effective project management, technical consulting, implementation, and relationship management.The ideal candidate will have 7+ years of experience in professional services, solutions...


  • London, Greater London, United Kingdom Pendula Full time

    About the JobPendula is an Australian scale-up and SaaS software business with global offices, looking for a skilled Customer Success Manager - Enterprise Solutions to join our team. As a critical member of our sales and GTM team, you will drive technical discussions and implementations to help generate new business, expand existing business, and keep our...


  • London, Greater London, United Kingdom Atlassian Full time

    Job SummaryWe are seeking a highly skilled Customer Success Team Manager to lead our Enterprise Client team in the United Kingdom. As a key member of our Customer Success Management team, you will be responsible for developing and executing strategies to drive customer satisfaction and business growth.Key Responsibilities:Provide mentorship and coaching to...


  • London, Greater London, United Kingdom Contentful Full time

    About this OpportunityAs a Customer Success Manager at Contentful, you will work closely with our customers to ensure they maximize value from our platform and achieve their technical and business goals. You will partner with our sales, partner organization, and professional services teams to drive retention and growth for Contentful. You will also be...


  • London, Greater London, United Kingdom SER Group Full time

    Role SummarySER Group is looking for an experienced Enterprise Customer Success Leader to drive client success and growth.We offer a competitive salary of $160,000 - $220,000 annually, commensurate with experience and qualifications.About SER Group:SER Group is a global leader in Intelligent Content Automation, empowering organizations to unify content and...

  • Customer Success Lead

    2 weeks ago


    London, Greater London, United Kingdom Chatterbox Full time

    Job SummaryWe are seeking a results-driven CUSTOMER SUCCESS LEAD - ENTERPRISE SOLUTIONS who can drive customer satisfaction and revenue growth through effective sales engagement and relationship-building.The ideal candidate will be responsible for leading sales efforts, identifying opportunities for growth, and developing strategies to drive customer...


  • London, Greater London, United Kingdom Cutover Full time

    At Cutover, we're dedicated to empowering our customers through innovative technology. We're seeking an experienced Enterprise Customer Success Manager to join our team in London.About the RoleThis is a unique opportunity to drive growth and efficiency for our clients in the financial services industry. As an Enterprise Customer Success Manager, you'll be...