Senior Enterprise Success Coordinator

4 days ago


London, Greater London, United Kingdom Omegaentsol Full time
About the Role

We are seeking a highly skilled Senior Enterprise Success Coordinator to join our team at Omegaentsol. As a key member of our Customer Success department, you will be responsible for driving adoption and value of our ChatGPT Enterprise product among our customers in the UK.

Your primary focus will be on delivering an exceptional customer experience, developing and nurturing strong relationships with our clients, and creating customized success plans that meet their unique business goals and needs.

With 7+ years of experience in a customer-facing role, preferably working with technical enterprise products, you will have a proven track record of scaling an exceptional customer experience and managing complex relationships with global organizations.

In this role, you will collaborate closely with our Sales, Product, Marketing, and Engineering teams to ensure seamless delivery of our product to our customers.

You will also be responsible for gathering and relaying customer feedback to internal stakeholders, identifying trends across customers, and incorporating insights into product planning.

The ideal candidate will operate with high horsepower, possess strong problem-solving skills, and be adept at frequent context switching.

We offer a competitive salary of £80,000-£100,000 per annum, generous equity, and benefits including private medical insurance, pension plan, and flexible working arrangements.



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