Enterprise Client Success Manager

7 days ago


London, Greater London, United Kingdom GlobalRelay Full time
Unlock Customer Potential with Our Senior Account Growth Specialist

Salary: $140,000 - $180,000 per annum

We are seeking an experienced Senior Account Growth Specialist to join our team at Global Relay. As a key member of our Enterprise Account Management team, you will be responsible for driving revenue growth and enhancing customer satisfaction through strategic engagement and account planning.

Key Responsibilities:

  • Develop and execute account plans to drive revenue growth and customer retention
  • Build strong relationships with senior executives and stakeholders at our top Enterprise customers
  • Collaborate with cross-functional teams to identify new business opportunities and develop tailored solutions
  • Analyze customer needs and preferences to inform product development and service improvements

Requirements:

  • Minimum 3 years of experience in SaaS implementations and customer-facing roles
  • Prior experience leading complex engagements with Enterprise customers
  • Strong understanding of sales cycles and process
  • Goal-oriented self-starter with excellent organizational and communication skills


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