Director of Enterprise Client Success
1 month ago
Aptitude Software Limited is a leading provider of financial technology solutions, serving offices of finance for over 20 years. As our next Director of Enterprise Client Success, you will lead strategic management efforts for our key clients in the banking, finance, and subscriptions markets.
About the RoleThis senior leadership position involves establishing deep relationships with C-level stakeholders to showcase return on investment (ROI) on our solutions. You will identify growth opportunities and ensure positive experiences for clients and our organization.
- Key Responsibilities:
- Establish strong relationships with C-level stakeholders to demonstrate ROI on our solutions
- Identify and capitalize on growth opportunities to drive client success
- Serve as the primary point of contact between client executives and internal teams
- Collaborate with Client Success Managers (CSMs) and Senior CSMs to develop joint success plans
- Drive revenue retention and growth within the client base
- Mentor team members and provide guidance on effective Client Success strategies
- Specialize in key verticals to offer subject-matter expertise to clients
We offer a competitive salary of £80,000 - £100,000 per annum, depending on experience, as well as commission and benefits including private healthcare and flexible working options.
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