Enterprise Client Success Manager
4 days ago
Aptitude Software's Client Success Team plays a vital role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets.
Key Responsibilities:- Establish deep relationships with C-level stakeholders to showcase ROI on our solutions.
- Identify growth opportunities and ensure positive experiences for clients and the organization.
- Serve as the primary contact between client executives and internal teams.
- Develop joint success plans.
- Drive revenue retention and growth within the client base.
- Mentor team members and provide guidance on effective CS strategies.
We offer a competitive salary of $120,000 per annum, plus commission, and a range of benefits including ShareSave scheme, private healthcare, and flexible working options.
Minimum Requirements:Ideally, you will have 5+ years of experience in a senior client-facing role within a SaaS organisation, preferably in the financial technology sector.
- Demonstrable success in delivering against value-oriented objectives for enterprise clients.
- Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients.
- Best-in-class communication and relationship management skills.
- Customer-centric attitude; able to work collaboratively with global teams.
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