Enterprise Client Success Manager

4 days ago


London, Greater London, United Kingdom Aptitude Software Full time
Enterprise Client Success Manager

Aptitude Software's Client Success Team plays a vital role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets.

Key Responsibilities:
  • Establish deep relationships with C-level stakeholders to showcase ROI on our solutions.
  • Identify growth opportunities and ensure positive experiences for clients and the organization.
  • Serve as the primary contact between client executives and internal teams.
  • Develop joint success plans.
  • Drive revenue retention and growth within the client base.
  • Mentor team members and provide guidance on effective CS strategies.

We offer a competitive salary of $120,000 per annum, plus commission, and a range of benefits including ShareSave scheme, private healthcare, and flexible working options.

Minimum Requirements:

Ideally, you will have 5+ years of experience in a senior client-facing role within a SaaS organisation, preferably in the financial technology sector.

  • Demonstrable success in delivering against value-oriented objectives for enterprise clients.
  • Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients.
  • Best-in-class communication and relationship management skills.
  • Customer-centric attitude; able to work collaboratively with global teams.


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