Customer Success Team Manager for Enterprise Clients
1 week ago
We are seeking a highly skilled Customer Success Team Manager to lead our Enterprise Client team in the United Kingdom. As a key member of our Customer Success Management team, you will be responsible for developing and executing strategies to drive customer satisfaction and business growth.
Key Responsibilities:
- Provide mentorship and coaching to the team to help them develop their skills and achieve their individual targets while conducting regular performance feedback and evaluations.
- Guide team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention.
- Contribute to annual and quarterly planning including delivering on company mission.
Requirements:
- 7-9+ years experience total in Customer Success and minimum 3-5+ years experience managing Customer Success teams in the Enterprise segment.
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.
Perks & Benefits
A competitive salary of approximately £100,000 - £130,000 per annum, plus a comprehensive benefits package including health coverage, paid volunteer days, wellness resources, and more.
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