Client Success Director

7 days ago


London, Greater London, United Kingdom Fnatic Group Full time
About the Position

We are seeking an experienced Client Success Director to join our team at Fnatic Group. In this role, you will be responsible for leading and managing our client success function, ensuring seamless delivery of our services, and driving long-term business growth through exceptional customer service.

As a Client Success Director, you will oversee a team of client success managers, providing guidance, support, and coaching to ensure they meet their targets and deliver outstanding results. You will also be responsible for developing and implementing strategies to improve client satisfaction, retention, and acquisition, as well as collaborating with cross-functional teams to drive business growth.

The ideal candidate will have a proven track record in client success management, account management, and leadership. They will possess excellent communication, leadership, and problem-solving skills, as well as a deep understanding of the esports industry.

Salary: £70,000 - £90,000 per annum.



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