Customer Success Director
3 days ago
We are seeking a highly experienced Customer Success Director to join our team at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives growth and retention for our enterprise-level customers.
The ideal candidate will have a strong track record of delivering exceptional customer experiences, with a deep understanding of SaaS business models and customer success best practices. You will work closely with our sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams aligned with our customers' needs and goals.
You will lead and grow our customer success team, focusing on closing customer success stories that can be quantified, establishing a culture of mutual accountability between the customer success team and customers, and managing a high-performing team of 7 passionate about delivering exceptional customer experiences.
The estimated salary for this position is £80,000 - £110,000 per annum, depending on experience, location, and qualifications.
Key Responsibilities:- Develop and execute a customer success strategy that drives growth and retention for enterprise-level customers
- Lead and grow the customer success team, focusing on closing customer success stories that can be quantified
- Establish a culture of mutual accountability between the customer success team and customers
- Manage a high-performing team of 7 passionate about delivering exceptional customer experiences
- 7+ years of experience in customer success, account management, or related fields
- Deep understanding of SaaS business models and customer success best practices
- Experience working with enterprise-level customers and building strong relationships with key stakeholders
- Excellent communication and interpersonal skills, with a customer-first mindset
- Strong analytical and problem-solving skills, with an ability to use data to identify trends and risks in account health
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