Current jobs related to Customer Success Director - London, Greater London - Saaschief

  • Customer Success Director

    6 days ago

    London, Greater London, United Kingdom Fastmarkets Group Full time

    Job Title:Customer Success DirectorAbout the Role:We are seeking an experienced Customer Success Director to join our team at Fastmarkets Group. As a key member of our leadership team, you will be responsible for building and nurturing long-term relationships with our top 100 clients.You will work closely with our account management team to deliver...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom Fastmarkets Full time

    Job OverviewWe are seeking a highly motivated and experienced Customer Success Director to lead our team in delivering exceptional customer experiences. This is a full-time, fixed-term contract role with a 9-month duration.The successful candidate will have a proven track record of leading global customer success teams, fostering high-performance cultures,...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom BlueOptima group Full time

    Job Overview"We at BlueOptima Group are seeking a highly skilled Customer Success Director to join our team in London. The successful candidate will be responsible for leading the customer success strategy, managing a high-performing team, and driving customer satisfaction and retention."As a key member of our executive leadership team, you will work closely...

  • Customer Success Director

    5 days ago

    London, Greater London, United Kingdom PASS by everyLIFE Full time

    As a Customer Success Director at PASS by everyLIFE, you'll be responsible for leading our Customer Experience Team and driving customer satisfaction and product adoption. You'll manage client relationships, develop and maintain positive working relationships with customers, and drive growth and maximize customer retention.We're looking for an experienced...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom Cisco Systems, Inc. Full time

    We are looking for an experienced Customer Success Director to join our team at Cisco Systems, Inc.About the JobThis role involves orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization.Developing and implementing strategies to drive adoption and renewal of software...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom Aspire Recruitment Full time

    Customer Success DirectorWe are seeking a Customer Success Director to lead our sales team at Aspire Recruitment in Leeds.The successful candidate will be responsible for managing and growing an existing customer base, re-engaging lapsed accounts, and exceeding monthly and quarterly sales targets.Key Performance Indicators:To exceed sales growth and revenue...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom Blink - The Employee App Full time

    Unlock Career Advancement with ParTech PartnersAt ParTech Partners, we're committed to nurturing exceptional talent. As a key member of our Customer Success team, you'll drive business growth and customer satisfaction by leading a high-performing UK team.About the RoleAs Customer Success Director, you will be responsible for managing a small portfolio of key...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom Fastmarkets Group Full time

    Fastmarkets Group is seeking a talented Customer Success Director to join our team. As a key member of our customer-facing organization, you will be responsible for building and nurturing long-term relationships with our top 100 clients.Key Responsibilities:Develop and execute a client engagement strategy to ensure strong, long-term relationships with...

  • Customer Success Strategist

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Lead Customer Success Strategy for MedTech Scale-upWe are seeking a seasoned Customer Success expert to lead the strategy and execution of our customer success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom ProspectBase Limited Full time

    Job Title: Customer Success DirectorAbout ProspectBase Limited: ProspectBase Limited is a leading innovator in the B2B demand generation scene, disrupting traditional methods with cutting-edge solutions. Our company culture is built on fostering an environment of enjoyment and growth, where diverse backgrounds come together to drive success.We believe that...

  • Global Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom JAM IT Consultancy Ltd Full time

    Job Title:Global Customer Success DirectorWe are seeking a highly skilled and experienced Global Customer Success Director to join our team at JAM IT Consultancy Ltd.The ideal candidate will have a strong background in customer success, with experience in leading global teams and implementing customer satisfaction frameworks. They will be responsible for...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom SafetyCulture Full time

    Job SummarySafetyCulture, a leading customer and product-led SAAS company, seeks a seasoned Customer Success Director to drive strategic objectives in the UK and Ireland region. With a focus on driving customer retention, advocacy, and expansion, this role requires a commercial mindset and hands-on approach. As a key member of the Go-To-Market team, you will...

  • Remote Customer Success Director

    5 days ago

    London, Greater London, United Kingdom SafetyCulture Full time

    SafetyCulture, a customer and product-led SAAS company, is seeking a seasoned Customer Success Director to join our Go-To-Market team in the UK and Ireland region.The ideal candidate will have a proven track record in SaaS Customer Success, with expertise in working across different customer segments, particularly Enterprise-level accounts. They will use...

  • Enterprise Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom Fastmarkets Group Full time

    Job Description:The Enterprise Customer Success Director will lead our customer success efforts in the enterprise segment, building strong relationships with our top 100 clients. The successful candidate will have a proven track record in leading global customer success teams, fostering high-performance cultures, and driving revenue growth.The ideal...

  • Customer Success Program Director

    2 weeks ago

    London, Greater London, United Kingdom Miro Group Full time

    About the RoleWe are looking for a Customer Success Program Director to join our team at Miro Group. This is an exciting opportunity to drive business growth and customer success through strategic program management.Estimated Salary: $150,000 - $200,000 per annum, depending on location and experience.In this role, you will be responsible for developing and...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom Exclaimer Full time

    Company OverviewExclaimer is a global award-winning SaaS provider with ambitious growth plans and an exciting work culture. We're looking for a talented Commercial and Customer Executive to join our team in London.About the RoleAs a Commercial and Customer Executive, you will own the Commercials of our Customer Base. This includes working closely with...

  • Customer Success Director Role

    4 weeks ago

    London, Greater London, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a Customer Success Director to play a pivotal role in the successful delivery of diagnostic solutions to various healthcare providers. As a subject matter expert in radiology, you will have the opportunity to shape the strategy of the company alongside the founder and ensure it aligns with clients' objectives. The ideal candidate...

  • Director of Talent and Culture

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our leadership team at Director File as the Director of Talent and Culture. In this role, you will be responsible for developing and implementing strategies to drive business growth and improve employee engagement. You will lead and manage a team of HR professionals,...

  • Lead Customer Success Strategist

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job SummaryWe are seeking a dynamic and results-driven individual to lead our customer growth and engagement efforts.Key ResponsibilitiesThis exciting opportunity involves developing and implementing customer growth strategies that drive adoption, usage, and retention for our rapidly growing med-tech scale-up.You will work closely with our cross-functional...

  • Customer Success Director for Diagnostic Solutions

    3 weeks ago

    London, Greater London, United Kingdom Austin Fraser Full time

    Austin Fraser is looking for a Customer Success Director to drive the delivery of its diagnostic solutions to various healthcare providers, including the NHS.This is an excellent opportunity for an experienced professional with over five years' experience in Radiology project delivery to join our team. As Customer Success Director, you will be responsible...

Customer Success Director

1 month ago

London, Greater London, United Kingdom Saaschief Full time
Job Title: Customer Success Director

Saaschief is currently recruiting for a Customer Success Director to join their team in the heart of London. The ideal candidate will have at least 2 years of experience as a CSM in b2b SaaS and be responsible for owning overall relationships with assigned clients, ensuring retention and satisfaction, and aiding clients in achieving their goals.

We estimate this role's salary to be around £55,000 per annum, considering the company's edtech AI video platform and the hybrid work environment in St Albans.

About the Role
The selected candidate will provide an excellent customer service experience and help customers achieve their desired goals using our client's product. This role requires strong written and verbal communication skills, attention to detail, and analytical thinking. The ideal candidate should be able to increase customer satisfaction and have a proven track record in customer success.

Responsibilities
  • Manage overall relationships with assigned clients
  • Evaluate client needs and develop strategies to meet those needs
  • Monitor and report on key performance indicators (KPIs)