Global Customer Success Director
3 days ago
Job Title:
Global Customer Success DirectorWe are seeking a highly skilled and experienced Global Customer Success Director to join our team at JAM IT Consultancy Ltd.
The ideal candidate will have a strong background in customer success, with experience in leading global teams and implementing customer satisfaction frameworks. They will be responsible for driving improvements across the customer lifecycle, from adoption to utilisation and customer satisfaction.
The salary for this role is approximately £120,000 - £150,000 per annum, depending on experience.
Key Responsibilities:
- Develop and implement customer success strategies to drive business growth and improve customer satisfaction.
- Lead cross-functional teams to identify and address customer pain points, improving overall customer experience.
- Analyse customer data to inform business decisions and develop targeted action plans to drive customer success.
- Maintain and improve existing products and solutions to meet customer needs.
- Collaborate with marketing teams to showcase products and services through case studies and reference opportunities.
Requirements:
- 12+ years of experience in customer success at a senior leadership level.
- Bachelor's degree in STEM, business or leadership.
- Proven track record of delivering transformation change projects through stakeholder management.
- Substantial experience in implementing cloud solutions within a contact centre.
- Experience in implementing customer satisfaction frameworks and insight analysis.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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