Customer Success Manager
1 day ago
**Job Title:** Customer Success Manager
We are seeking a talented Customer Success Manager to join our dedicated team at RAMP Global. This is an exciting opportunity to contribute to a thriving SaaS business and help shape the future of customer engagement.
The successful candidate will play a crucial role in driving the success of our clients by ensuring their needs are met and their expectations exceeded. This position is ideal for a motivated individual who enjoys building strong relationships and is eager to be part of a dynamic, high-growth environment.
Key Responsibilities:
- Manage the end-to-end customer journey, ensuring a seamless experience for clients
- Serve as a primary point of contact for clients, advocating for their needs and requests
- Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement
- Collaborate with internal teams, including Sales and Product, to address customer feedback and enhance our offerings
- Facilitate training sessions and onboarding for new clients
- Monitor and report on customer success metrics and outcomes to drive retention strategies and support the growth of client accounts
Benefits:
- Regular team incentives and quarterly bonus
- Monthly team nights out
- All paid for company summer team trip
- Weekly team Deliveroo
- Season ticket loan
- Annual charity day
- Participation in company share option scheme
- Wellness fund
This is a full-time position based in Southwark, London Office (4 days a week office-based), with an estimated salary range of £60,000 - £80,000 per annum, depending on experience.
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