Customer Success Manager

1 day ago


London, Greater London, United Kingdom Zendesk, Inc. Full time
Job Overview
The Customer Success Manager will be responsible for owning a portfolio of 15-20 Enterprise and Commercial customers, as their single point of contact, helping them achieve their strategic goals and realize significant value using the Zendesk AI Agent product.
About You
  • You have experience in Customer Success, Account Management or related roles in a SaaS company.
  • You have a successful track record of managing Enterprise and Commercial-size customers with complex technical solutions and multiple stakeholders, in a high-touch B2B environment.
  • You're a product expert with an aptitude for understanding how the product and integrating its features, integrations, capabilities & best practices help your customers achieve their goals.


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