Customer Success Manager

3 days ago


London, Greater London, United Kingdom AlphaSense Full time
About AlphaSense

We are a leading provider of market intelligence and search solutions, trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Our platform is built on proven AI and delivers insights that matter from content you can trust.

As a Customer Success Manager at AlphaSense, you will be responsible for managing a team of Pre-sales Product Specialists who support AEs in closing trials by providing white glove and value-add client service. You will drive successful customer outcomes and expand revenue by building deeper relationships with clients and influencing future lifetime value through higher product adoption.

The ideal candidate will have a proven track record of successfully managing a team of at least 5 client-facing people and be passionate about learning and always seeking the next challenge. They will be a systems thinker, able to turn processes that lack structure into effective, scalable systems, and measure success by the success of our customers.

About The Role
  • Directly lead a team of Pre-sales Product Specialists
  • Drive successful customer outcomes and expand revenue
  • Aggregating feedback and pivoting pilot programs
  • Coaching and mentoring team members
  • Providing transparency and insight of your team's performance

Salary: $120,000 - $150,000 per year.



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