Global Customer Success Strategist
3 weeks ago
Fastmarkets is a leading price-reporting agency and information provider for global commodities. We're looking for an experienced professional to lead our customer success efforts as Global Customer Success Strategist. This role will be responsible for building and nurturing long-term, cross-functional partnerships with our top clients, delivering personalized solutions that exceed their expectations.
Job DescriptionThe Global Customer Success Strategist will oversee the post-sales relationships with customers to ensure their satisfaction, retention, and ongoing success with our product. Key responsibilities include:
- Client Relationship Management: Deliver the customer engagement strategy to ensure the team builds and maintains strong, long-term relationships with Fastmarkets' top clients.
- Unlock Customer Value: Support the Account Management team to deliver transformational revenue growth exceeding 25% annually by ensuring the Customer Success Managers unlock customer value through workflow mapping.
- Strategic Development: Deliver department goals and objectives that are aligned to the company's overall strategy for Customer Success, supporting the move from a tactical department to become more strategic.
To be successful in this role, you'll need:
- A proven track record of leading a global customer success team, fostering a high-performance culture with a high-value portfolio.
- Experience making decisions based on data, ensuring clear objectives aligned to business KPIs, and launching initiatives to achieve results.
- Strong knowledge of Salesforce and other CRM software solutions.
We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and generous PTO policy. Our office is located in London, UK, but we welcome remote work arrangements. We're committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.
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