Customer Success Strategist

4 days ago

London, Greater London, United Kingdom BlueOptima group Full time
Job Title: Customer Success Strategist

We are seeking a strategic thinker to lead our customer success efforts and drive business growth.

The ideal candidate will have a proven track record of developing and executing customer success strategies, with a strong understanding of SaaS business models and customer success best practices.

About BlueOptima Group

BlueOptima Group is a leading provider of objective metrics in software development, helping Fortune 500 organizations deliver better software, faster and more efficiently.

We pride ourselves on a culture of collaboration, learning, and autonomy, with a team of over 90 employees from diverse backgrounds and nationalities.

Job Description:

As the Customer Success Strategist, you will develop and execute a customer success strategy that puts our customers first, ensuring they achieve their desired outcomes with our products and services.

You will also lead and grow the customer success team, working closely with sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams.

You will be responsible for establishing and maintaining a culture of mutual accountability between the customer success team and customers, and advocating for customers' needs and rallying resources to support them when needed.

Key Responsibilities:
  • Develop and execute customer success strategy while working with the entire organisation to achieve client retention and growth goals.
  • Owning and scaling up the Customer Success team and alignment with related departments to drive them to successfully close Customer Success stories that can be quantified.
  • Establish and maintain a culture of mutual accountability between the Customer Success team and customers.
  • Advocate for customers' needs and rally resources to support them when needed.
  • Manage a high-performing customer success team of 7 passionate about delivering exceptional customer experiences.
  • Work closely with sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams aligned with customers' needs and goals to increase ROI.
Requirements:
  • 7+ years of experience in customer success, account management, or related fields with a strong track record of delivering exceptional customer experiences.
  • Deep understanding of SaaS business models and customer success best practices with a passion for staying up-to-date with industry trends.
  • Excellent communication and interpersonal skills with a customer-first mindset and ability to build strong relationships at the executive level of Fortune 500 companies.
  • Strong analytical and problem-solving skills with ability to use data to identify trends and risks in account health, make decisions, and drive continuous improvement.
  • Ability to work in a fast-paced, dynamic environment and prioritise multiple projects and initiatives simultaneously.
Benefits:
  • Experience in software development or related technical fields to become a trusted advisor to clients' senior management.
  • Global team with a creative, innovative, and welcoming mindset.
  • Rapid career growth and opportunity to be an outstanding contributor to the company's success.
  • Freedom to create your own success story in a high-performance environment.
  • Training programs and Personal Development Plans for each employee.
  • 32 days of holidays (including bank holidays).
  • Work from Home Equipment allowance.
  • Flexible Work from Home - 2 days remote a week.
  • Flexible Work from Long Distance - 4 weeks a year.
  • 12 Weeks Paid Maternity and Paternity Leave.
  • Pet friendly office.
  • Sponsored Learning Opportunities.
  • Annual Leave purchase (up to 5 extra days).

Salary: $120,000 - $150,000 per annum based on location and experience.

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