Customer Success Strategist

3 weeks ago


London, Greater London, United Kingdom Flight Centre Travel Group Full time

As a Customer Success Strategist, you'll be responsible for developing and executing strategies to drive customer profitability, retention, and growth.

**Job Overview:**

We're seeking an experienced professional to join our team as a Customer Success Strategist. In this role, you'll maintain close relationships with existing clients, review their business needs, and increase the number of services provided.

**Key Performance Indicators (KPIs):**

  • Increase revenue growth through upselling and cross-selling
  • Enhance customer satisfaction and loyalty through exceptional service
  • Foster strong relationships with internal teams to ensure seamless delivery of services

**Requirements:

  • Minimum 3 years' experience in customer/account management
  • Excellent analytical and problem-solving skills

**What's in it for you:

  • Competitive salary range: £50,000 - £70,000 per annum
  • Flexible working arrangements to suit your needs
  • Ongoing training and development opportunities
  • A fun and dynamic work environment


  • London, Greater London, United Kingdom Scoro Software Full time

    **Customer Success Job Description:**We are seeking a Customer Success Strategist to join our UK or Baltics team at Scoro Software. In this role, you will develop and execute strategies to drive customer success, adoption, and retention.As a Customer Success Strategist, you will identify risks and opportunities across your client list, drive product...


  • London, Greater London, United Kingdom Klaviyo Inc. Full time

    About the RoleKlaviyo Inc. is seeking an experienced Customer Success Strategist to join our team.This is a full-time position that requires a strong understanding of customer success and onboarding principles.


  • London, Greater London, United Kingdom Mintago Limited Full time

    Job Title: Customer Success StrategistThe estimated salary for this position is £60,000 - £80,000 per annum.Company Overview:Mintago Limited is a leading provider of financial wellness solutions. We are committed to helping our clients achieve their financial goals and build strong relationships with their customers.We are seeking an experienced Customer...


  • London, Greater London, United Kingdom Accruent Full time

    Succeed as a Customer Success StrategistThe estimated salary for this role is $110,000 - $140,000 per year.This Customer Success Strategist position at Accruent offers a unique opportunity to drive business growth through strategic customer engagement. By leveraging data analytics and tools, you will build a proactive digital communication strategy that...


  • London, Greater London, United Kingdom CareerArc Full time

    Unlock Your Potential as a Customer Success StrategistAre you ready to embark on a rewarding career in customer success? At Mastercard, we're seeking a skilled Customer Success Strategist to join our team. As a key player in our organization, you'll be responsible for defining project success criteria and translating data and needs into actionable...


  • London, Greater London, United Kingdom Listing Monster AI Full time

    We are seeking a highly skilled Customer Success Strategist to join our dynamic team at Listing Monster AI. This exciting role offers the opportunity to work closely with customers and drive business growth.About the RoleThis is an excellent chance for a motivated individual to become part of a fast-growing startup revolutionizing the online resale industry....


  • London, Greater London, United Kingdom Addition+ Full time

    We are seeking a skilled Customer Success Strategist to join our team at Addition+ in London Bridge. This role offers a unique opportunity to drive business growth and develop strong relationships with our clients.**Salary:** £40,000 per annum**Job Description:** As a Customer Success Strategist, you will be responsible for developing and implementing...


  • London, Greater London, United Kingdom Sitetracker Full time

    Job DescriptionThe Customer Success Strategist will play a critical role in ensuring our customers achieve their business goals through effective utilization of our platform. The ideal candidate will have experience in customer success, sales strategy, and relationship management.Key Responsibilities:Develop and implement customer success plans to drive...


  • London, Greater London, United Kingdom Language Matters Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Language Matters in West London. This is an exciting opportunity to take on a pivotal role within a fast-growing international software company.The successful applicant will be guiding our close-knit sales and support team, providing leadership and support as well...


  • London, Greater London, United Kingdom Mintago Limited Full time

    About the RoleWe are seeking a Customer Success Strategist to play a crucial role in ensuring our clients derive maximum value from our products. This individual will be responsible for creating scalable and repeatable playbooks that can be implemented across multiple clients.The ideal candidate will have a strong understanding of customer success...


  • London, Greater London, United Kingdom Palo Alto Networks Full time

    Job OverviewPalo Alto Networks is seeking a Customer Success Strategist to join our team. In this role, you will be responsible for developing and executing customized success plans that drive value realization for our customers, while also ensuring seamless adoption and deployment of our products.The ideal candidate will have a strong background in...


  • London, Greater London, United Kingdom Omnea Limited Full time

    Omnea Limited is looking for a Customer Success Strategist to play a critical role in scaling our Customer function. As a key member of our team, you will work with our most strategic customers and define our Customer Account Management & Success playbooks from the earliest stages.ResponsibilitiesStrategic Work: Advise customers on company-wide...


  • London, Greater London, United Kingdom S27a Full time

    We are seeking a Customer Success Strategist to join our team at S27a. This role involves working closely with clients to understand their needs and developing strategies to help them succeed.This position offers a salary of $118,000 per year, plus a range of benefits including 25 days PTO + federal holidays.The ideal candidate will have a Bachelor's degree...


  • London, Greater London, United Kingdom Metaview Global Limited Full time

    Metaview Global Limited is a Series A startup founded by experienced industry professionals, aiming to revolutionize hiring workflows with an AI-first platform. We're seeking a talented Customer Success team member to partner with key customers, ensuring seamless experiences on our platform and driving retention and growth.The RoleAs a Customer Success...


  • London, Greater London, United Kingdom Show Pad Full time

    Showpad is hiring a talented sales expert to become our Customer Success Strategist. In this role, you will focus on ensuring customer satisfaction and growth through effective sales strategies.About the Job DescriptionThis role requires a deep understanding of sales principles and customer relationship management. You will need to mentor and develop Account...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Lead Customer Success Strategy for MedTech Scale-upWe are seeking a seasoned Customer Success expert to lead the strategy and execution of our customer success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...


  • London, Greater London, United Kingdom Recraft, Inc. Full time

    Recraft, Inc. is seeking a Customer Success Strategist to join our dynamic team. As a key member of our team, you will be responsible for creating targeted marketing campaigns to improve customer engagement, retention, and loyalty.Job Description:Develop and implement the overall CRM strategy to maximize customer lifetime valueCreate and manage CRM systems...


  • London, Greater London, United Kingdom Multinational Company Full time

    About the RoleWe are looking for a talented Customer Success Strategist to help us drive customer success and retention at Multinational Company. This is an exciting opportunity to work with our cutting-edge Cloud, Data, and AI solutions.Main Responsibilities:Cultivate and maintain strong relationships with clients, ensuring high levels of satisfaction and...


  • London, Greater London, United Kingdom BlueOptima group Full time

    Job Title: Customer Success StrategistWe are seeking a strategic thinker to lead our customer success efforts and drive business growth.The ideal candidate will have a proven track record of developing and executing customer success strategies, with a strong understanding of SaaS business models and customer success best practices.About BlueOptima...


  • London, Greater London, United Kingdom Pixis Full time

    The Customer Success Strategist will manage the entire customer experience, driving upselling and cross-selling opportunities while maintaining high standards of customer satisfaction and net promoter scores.About PixisPixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts...