Senior Client Success Manager

1 month ago

London, Greater London, United Kingdom Aptitude Software Full time

Aptitude's Client Success Team plays a pivotal role in driving successful partnerships with enterprise clients in the banking, finance, and subscriptions sectors. As the Director of Client Success, you will lead strategic management efforts for the organization's key clients, influencing value creation and delivery activities at a senior level.

Key Responsibilities:
  • Establish strong relationships with C-level stakeholders to showcase ROI on our solutions.
  • Identify growth opportunities and ensure positive experiences for clients and the organization.
  • Serve as the primary contact between client executives and internal teams.
  • Develop joint success plans.
  • Drive revenue retention and growth within the client base.
  • As a Senior CSM, help mentor team members and provide guidance on effective CS strategies.
  • Be the clients' Trusted Advisor and Subject Matter Expert.

We offer a dynamic environment that supports your growth, your life, and your career.

Our compensation package includes a competitive salary and commission, as well as:

  • ShareSave scheme - purchase company shares on preferential terms.
  • Private healthcare and Health Cashplan.
  • Access to dental insurance.
  • Income protection and group life insurance.
  • Flexible / hybrid working options.
Requirements:

Ideally, you will have:

  • 5+ years in a senior client-facing role within a SaaS organization.
  • Preferably previous experience within the financial technology sector.
  • Demonstrable success in delivering against value-oriented objectives for enterprise clients.
  • Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients.
  • Best-in-class communication and relationship management skills; able to adjust approach to senior and junior stakeholders, make the complex clear, and demonstrate value in every engagement.
  • A customer-centric attitude; able to work collaboratively with global teams across our business and with our strategic industry partners to foster a culture of customer success at our core.

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