Client Success Manager

1 month ago


London, Greater London, United Kingdom Amaze Full time
About the Role:

As a Client Success Manager at Amaze, you will be responsible for cultivating long-term relationships with creators, brands, and agencies, ensuring the successful delivery of our solutions. You will work closely with the Client Success & Partnerships team to develop and implement strategies that drive growth and satisfaction among our clients.

The ideal candidate is highly organized, adept at managing multiple priorities, and brings creativity to develop successful launch campaigns. With a focus on performance, you'll consistently work towards and meet quarterly targets, demonstrating your commitment to achieving both personal and organizational goals.

  • Build and maintain strong relationships with clients, understanding their individual needs to earn trust and maximize potential.
  • Work collaboratively with Creative Services, Retail Sales, Marketing, and Supply Ops teams to ensure a successful experience.
  • Forecast and track key account metrics (GMV, unit sales, etc.).
  • Deliver weekly, monthly, and quarterly book of business status, GMV goals, and results.
Requirements:
  • 5 years+ in a customer success role or related experience.
  • Experience in e-commerce is preferable (understanding of acquisition, conversion, retention).
  • Strong project management skills; experience with a CRM system is required, Hubspot is preferable.
  • Strong business acumen and experience providing strategic advice to customers.
  • Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities.


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