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Client Success Manager Lead

1 month ago

London, Greater London, United Kingdom Route Reports Full time
Our Company Overview

Route Reports is a fast-growing tech startup that develops innovative solutions for rail and road companies, enabling them to monitor and maintain their networks more efficiently.

We are based in London but have a remote-first approach, allowing our team members to work from anywhere or from one of our WeWork locations. We are seeking a highly skilled Customer Success Manager to join our team and help our clients achieve their goals.

The Job Description

This role involves building strong relationships with our clients, guiding them through the onboarding process, and collecting feedback to inform product development.

You will be responsible for tracking customer engagement and success metrics, creating reports to demonstrate product impact, and presenting insights to senior management.

Key Responsibilities:

  • Develop and implement strategies to drive customer growth and retention.
  • Collaborate with cross-functional teams to identify areas for improvement.
  • Analyze customer feedback to inform product development.
  • Present reports and insights to senior management.

Requirements

Required Skills and Qualifications:

  • 2-5 years of experience in customer success, account management, or a related field.
  • A proficient understanding of customer relationship management tools and software.
  • Strong communication and interpersonal skills with a genuine passion for helping clients succeed.
  • The ability to analyze data and customer insights to drive improvements and generate solutions.
  • Exceptional organizational skills with a keen ability to manage multiple customer accounts and priorities.
  • Adept at working collaboratively within cross-functional teams, including operations, product, and sales.

Salary Range: £45,000 - £60,000 per annum, depending on experience.