Enterprise Success Manager

4 days ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
Unlock Business Potential with Decarbonization Expertise

In this role as an Enterprise Success Manager at Tbwa Chiat/Day Inc, you will be responsible for driving customer success and value growth across strategic accounts in the UK. With a strong focus on decarbonization and sustainability, you will work closely with customers to understand their needs and develop tailored solutions to help them achieve their Net Zero goals.

A competitive salary of £65,000 + generous equity package is on offer, along with flexible working hours, £2,000 annual development allowance, tech equipment of your choice, and 26 days of annual leave. We strive to build a diverse team and welcome applications from candidates with diverse backgrounds.

About the Role:

  • Develop and execute customer success plans to drive business outcomes and value growth
  • Collaborate with cross-functional teams to deliver seamless customer experiences
  • Become an expert on decarbonization and sustainability strategies for financial institutions and industrial players
  • Work closely with customers to understand their needs and develop tailored solutions
  • Owning and influencing key user metrics, including activation, product adoption, and customer satisfaction scores

Requirements:

  • 5+ years of customer success experience in high-touch enterprise segments with B2B enterprise software products
  • Proven track record of working in fast-paced, dynamic environments
  • Demonstrable experience in owning and influencing key user metrics
  • Domain expertise in financial or industrial sectors, with a solid grasp of commodity trading


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