IT Service Desk Technician

15 hours ago


London, Greater London, United Kingdom Fruition IT Full time £23,000 - £27,000
Key Responsibilities
  • Provide technical support to clients via multiple channels, including email, phone, and ticketing systems.
  • Resolve 1st line technical issues with a focus on first-time resolution.
  • Accurately log and manage service desk tickets, escalating when necessary.
  • Build and configure IT hardware, including Windows laptops, Macs, and mobile devices.
  • Perform daily and weekly system checks to ensure operational efficiency.
  • Provide occasional on-site support to customers as required.

Requirements: Technical Skills: Experience with Windows 10/11 troubleshooting, Office 365 Administration, Basic knowledge of networking, backup technologies (e.g., Veeam), and RMM tools; Personal Attributes: A passion for IT, Excellent communication skills, Strong time management, flexibility, and a 'can-do' attitude.



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