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IT Support Service Desk Specialist
1 month ago
Kirkland & Ellis LLP seeks an experienced IT Support Service Desk Specialist to join our team in providing premium, 24/7 call center and email support to attorneys, clients, and investors. This role requires strong analytical skills and the ability to operate in high-pressure situations.
Job DescriptionThe IT Support Service Desk Specialist will be responsible for fielding service desk calls, resolving problems upon first contact, and referring advanced issues to technicians. They will also track customer calls, record detailed information in the issue tracking system, and follow up with referral technicians for quality control purposes.
Responsibilities- Field service desk calls and resolve problems upon first contact
- Track customer calls and record detailed information in the issue tracking system
- Follow up with referral technicians for quality control purposes
- Fulfill customer requests in a timely and highly customer-service-oriented manner
To be successful in this role, you should have a bachelor's degree or equivalent experience in a professional services environment, preferably in a law firm setting. You should also possess strong verbal and written communication skills, as well as excellent interpersonal and customer service skills.
Salary RangeWe offer a competitive salary range of $65,000 - $80,000 per year, depending on experience.
