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Technical Support Specialist

3 weeks ago

London, Greater London, United Kingdom Mint Service Desk Full time
Helpdesk Consultant Job Description

At Mint Service Desk, we're seeking a highly skilled Helpdesk Consultant to join our global team. This role offers an excellent opportunity for professionals looking to excel in technical support and customer satisfaction.

Job Summary:

  • Provide top-tier technical assistance to clients through multiple communication channels.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Maintain detailed documentation of client interactions, technical issues, and solutions.

About the Role:

This is a flexible position with opportunities for professional growth and development in a dynamic environment that values creativity, teamwork, and customer satisfaction. You will work closely with cross-functional teams to improve support processes and contribute to the success of our clients.

Key Responsibilities:

  • Deliver prompt and accurate technical support to clients via phone, email, or chat.
  • Identify and troubleshoot technical issues, escalating them when necessary to ensure timely resolution.
  • Collaborate with internal teams to improve knowledge base content and support processes.
  • Maintain accurate records of client interactions, including technical issues and resolutions.

Requirements:

  • Prior experience in a helpdesk or technical support role (preferred).
  • Strong problem-solving skills with a customer-first approach.
  • Familiarity with helpdesk software and basic technical troubleshooting.
  • Excellent communication and interpersonal skills.
  • Attention to detail and solid organizational abilities.

Salary Estimate:$60,000 - $80,000 per annum, depending on location and experience.