Technical Support Specialist
1 week ago
Job Title: Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team at Senitor Associates in Liverpool. As a Technical Support Specialist, you will be responsible for providing top-notch support to our users, ensuring that their IT needs are met efficiently and effectively.
Key Responsibilities:
- Offering first-line support to resolve technical issues and provide assistance with IT-related needs.
- Administering Active Directory and maintaining VOIP and digital phone systems.
- Troubleshooting network connectivity issues and managing service & security incidents.
- Engaging in production support and driving continuous improvement initiatives.
Requirements:
- Minimum 1 year of experience working in a support role.
- Active Directory and Windows 10/11 operating system knowledge.
- Office 365 and VoIP Telephony skills.
- Linux and Mac support capabilities.
- Excellent customer service skills.
What We Offer:
A competitive salary of £25K - £28K per annum, excellent progression opportunities, and extensive training packages.
This is an ideal opportunity for someone looking to advance their career in the IT industry.
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