Technical Support Specialist
4 hours ago
We are seeking a skilled IT Support Engineer to join our team at Hays Technology. This is a fantastic opportunity for someone who is passionate about providing exceptional customer service and technical support.
Salary:£24.18 per hour
Location:London
About the Role:
This is an on-site position that requires the candidate to provide day-to-day support via Tech Bar. The ideal candidate will have excellent hardware/software break-fix experience, problem-solving skills, and strong soft skills.
Key Responsibilities:
- Deploy and support locally attached devices
- Provide Level 2 hardware and system software support
- Coordinate with vendors for server support
- Maintain processes and procedures for on-site support
- Manage equipment spares inventory
- Monitor and analyse equipment failures
- Identify opportunities for service improvement
- Coordinate with Service Desk and other departments
- Handle hardware distribution and related administration
- Support board meetings and events
- Own, monitor, track, communicate, and close tickets
Required Skills and Qualifications:
- Windows 11 troubleshooting, configuring, and optimisation
- Software and application support
- Mobile Device Management (MDM)
- Hardware troubleshooting
- Network troubleshooting
- Audiovisual technology
- Cloud services (e.g., Microsoft 365)
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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