Service Desk Support Specialist

14 hours ago


London, Greater London, United Kingdom Launch Resources Limited Full time

Job Title: Service Desk Support Specialist

Company Overview:

Launch Resources Limited is seeking a highly skilled Service Desk Support Specialist to join their team in London. The successful candidate will be responsible for providing technical support to customers, resolving incidents, and fulfilling service requests.

Salary:

The salary for this position is up to £11 per hour, with a 36-hour full-time contract.

Job Description:

This role involves working on the IS Service Desk, helping to clear a backlog of work. Key responsibilities include answering phone calls, logging calls accurately, and setting priorities according to service levels.

Required Skills and Qualifications:

To be successful in this role, you should have a good working knowledge of Windows XP, MS Office applications, Active Directory, and Remote Assistance. Previous experience in a customer-facing role, using IT in an office environment, and a good understanding of IT and telecommunications technology are also essential.

Benefits:

This post offers a full-time contract with a competitive salary and benefits package.



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