IT Service Desk Specialist

3 weeks ago

London, Greater London, United Kingdom PGIM Full time

PGIM, the global asset management business of Prudential Financial, Inc., is seeking a highly skilled IT Service Desk Specialist to join its team in London. As a key member of the organization, you will play a vital role in providing technical support and guidance to employees across the enterprise.

About the Role

This exciting opportunity offers a challenging and rewarding career path, with a competitive salary of approximately £45,000 - £60,000 per annum, depending on experience. In addition to your base salary, you can expect a range of benefits, including private medical insurance, annual leave of 25-28 days at full pay, and a retirement savings plan with employer contributions.

As an IT Service Desk Specialist, your primary responsibility will be to respond to technology issues in a timely and efficient manner, providing technical guidance and support to employees across the organization. You will work closely with vendors and other systems support units to identify and resolve complex client/system problems.

Key Responsibilities
  • Provide technical support for local voice, mobile, and video conference solutions
  • Work with team members to resolve major problems and participate in problem-solving processes across various teams
  • Assist with business recovery testing to confirm availability of systems
  • Document and track status of client inquiries and coordinate responses
  • Assist with day-to-day administration tasks, including submitting application and security requests
Requirements

To be successful in this role, you will need:

  • A strong academic background, ideally a degree in a related field
  • Previous experience in supporting a front office environment
  • Comfortable working in a fast-paced environment with a high level of autonomy
  • Strong analytical and problem-solving skills, with a focus on delivering results-oriented solutions
  • A strong team player with excellent communication and interpersonal skills
  • Ability to prioritize tasks and manage multiple projects simultaneously
About PGIM

PGIM is a leading global investment manager with a long history of innovation and excellence. With operations in 18 countries, we offer a range of investment solutions for retail and institutional investors worldwide. Our commitment to diversity, equity, and inclusion sets us apart, and we are proud to be an equal opportunities employer.

  • Service Desk Operations Director

    3 weeks ago

    London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Full time

    Service Desk Operations Director Job DescriptionWe are looking for an experienced Service Desk Operations Director to lead our team in Lancashire. The successful candidate will oversee the day-to-day activities of our service desk, ensuring users and clients receive the support they need. This is an exciting opportunity for a true leader to make a positive...

  • IT Support Service Desk Expert

    3 weeks ago

    London, Greater London, United Kingdom Just IT Recruitment Full time

    Job OverviewThe Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. As a Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.This role requires strong communication skills, proficiency in operating systems and core...

  • Service Desk Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Janus Henderson U.S. Full time

    Job OverviewIn this exciting role as a Service Desk Support Specialist, you will be responsible for delivering exceptional customer service to our clients. As part of the Global Service Desk Team, you will work closely with our IT team to resolve technical issues and provide support for our employees worldwide.

  • IT Support Service Desk Specialist

    2 weeks ago

    London, Greater London, United Kingdom Kirkland & Ellis LLP Full time

    Kirkland & Ellis LLP seeks an experienced IT Support Service Desk Specialist to join our team in providing premium, 24/7 call center and email support to attorneys, clients, and investors. This role requires strong analytical skills and the ability to operate in high-pressure situations.Job DescriptionThe IT Support Service Desk Specialist will be...

  • Service Desk Support Specialist

    1 month ago

    London, Greater London, United Kingdom Zenzero Full time

    Service Desk Support Specialist RoleThe Service Desk Support Specialist plays a pivotal role in ensuring seamless delivery of service desk support to clients. This position demands exceptional standards of support to customers, encompassing a diverse range of products, services, and platforms. By working closely with the Lifecycle Coordinator(s) and Service...

  • Service Desk Management Specialist

    3 weeks ago

    London, Greater London, United Kingdom In Technology Group Full time

    The Ideal Candidate:\We are seeking a skilled Service Desk Management Specialist who possesses a unique blend of technical expertise and leadership abilities. As a seasoned professional in the IT industry, you will be responsible for leading our Service Desk team and driving excellence in customer service and support.\About Your Background:\\You have a...

  • Service Desk Innovator

    3 weeks ago

    London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

    Job SummaryWe are seeking a highly skilled Digital Service Desk Specialist to join our team. As a front-line support specialist, you will be responsible for addressing issues that cannot be resolved through automation or self-service tools. You will implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human...

  • Service Desk Team Leader

    3 weeks ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This role is a great opportunity for an experienced IT Service Desk Operations Lead to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver high-quality service and support to clients.Key Performance Indicators:Improve service desk metrics that drive results.Foster...

  • Service Desk Team Lead

    1 month ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This role will be ideal for an experienced people-orientated professional, who has led technical service desk engineers to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will lead the London-based team and work with service desk leaders in Kuala Lumpur to ensure smooth global 24/7 service desk operations. To...

  • ICT Service Desk Specialist

    3 weeks ago

    London, Greater London, United Kingdom Argus Media Full time

    Job Title: ICT Service Desk Specialist">">About the Role: We are seeking an ambitious ICT Service Desk Specialist to support across the EMEA region. As a key member of our team, you will ensure that a high level of customer service and support is maintained to all internal employees.">About Us: Argus Media is an independent media organisation with 1,400...

  • IT Service Desk Operations Lead

    3 weeks ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This is a senior leadership role that requires a talented people-orientated professional to lead a team of technical service desk engineers. The successful candidate will have experience of building cohesive teams, inspiring and motivating engineers at different levels, and improving service desk metrics.Key Responsibilities:Lead the London based team and...

  • Technical Service Desk Analyst

    3 days ago

    London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    About the RoleThis is an exciting opportunity for a highly skilled IT Support Specialist to join our IT team at Vertex IT Solutions Ltd.The successful candidate will be responsible for providing technical support and resolving IT issues through desk side assistance.Key Responsibilities:Escalating technical issues to senior techniciansDiagnosing and resolving...

  • IT Service Desk Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Inspiremyfuture Full time

    About the RoleWe are seeking a highly motivated and enthusiastic IT Service Desk Support Specialist to join our team at Inspiremyfuture. As an IT Service Desk Support Specialist, you will play a vital role in delivering exceptional technical support to our customers, ensuring that their needs are met promptly and efficiently.Key Responsibilities:Provide...

  • Help Desk Specialist

    3 weeks ago

    London, Greater London, United Kingdom Great Ormond Street Hospital NHS Foundation Trust Full time

    Are you passionate about providing exceptional customer service and technical support? We are seeking a highly motivated and organized Help Desk Specialist to join our team at Great Ormond Street Hospital NHS Foundation Trust. As a Help Desk Specialist, you will be the first point of contact for all users of our Epic system, providing support for...

  • Service Desk Management Specialist

    3 weeks ago

    London, Greater London, United Kingdom THE NATIONAL GALLERY Full time

    The National Gallery invites applications for a Service Desk Management Specialist position within its Information Systems (IS) Department. As a key member of the IS team, you will play a vital role in delivering exceptional customer experiences through proactive service management strategies.In this role, you will oversee the daily operations of the Service...

  • Academic Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Supply Desk Full time

    Job Title:Academic Support Specialist">Company Overview:We are Supply Desk, a dynamic primary school seeking an Academic Support Specialist to join our team.

  • Service Desk Support Specialist II

    3 weeks ago

    London, Greater London, United Kingdom Kirkland & Ellis LLP Full time

    Job Description:Kirkland & Ellis LLP is seeking a skilled Service Desk Support Specialist II to join our team. As a key member of our Global IT Support Service Desk, you will be responsible for providing premium, 24/7 call center and email support to our attorneys, clients, and investors.Responsibilities:Field incoming requests for assistance via telephone...

  • IT Service Desk Specialist

    2 weeks ago

    London, Greater London, United Kingdom Prudential Financial Full time

    About the RoleWe are seeking an experienced IT Service Desk Specialist to join our team in London. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to users across various departments.Key ResponsibilitiesRespond to all technology-related issues in a prompt and professional manner.Take...

  • Service Desk Lead Specialist

    3 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    We are seeking a highly organised and customer-centric Service Desk Lead to join our Infrastructure team.This exciting opportunity involves managing the front-line service desk function, providing a proactive and efficient service to the organisation.Key responsibilities include:Ensuring the service desk function operates to agreed SLAs, using tools such as...

  • Service Desk Lead

    3 weeks ago

    London, Greater London, United Kingdom Hartpury Full time

    Hartpury University and Hartpury College offer a unique blend of specialist education and world-class facilities.With a strong focus on teaching quality, the University is top 10 in the UK and boasts 97% graduate employability. The College is rated Ofsted Outstanding in all areas.About the RoleWe are seeking an experienced IT Support Manager to lead our...