IT Support Service Desk Expert

4 days ago


London, Greater London, United Kingdom Just IT Recruitment Full time
Job Overview

The Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. As a Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.

This role requires strong communication skills, proficiency in operating systems and core applications, including Microsoft Windows 10 and Office 365 Suite. Additionally, intermediate networking knowledge, including wireless technologies, is essential for success in this position. The ideal candidate will have extensive experience in a professional services environment, preferably within a law firm, and be available for on-call and overtime work as needed.

Key Responsibilities
  • Addressing customer requests promptly with a focus on exceptional service.
  • Monitoring ticket status, following up with technicians, and contacting users after resolution for quality assurance.
  • Responding to Service Desk calls, resolving issues on first contact, and escalating complex cases to technicians.
  • Logging inquiries and maintaining accurate records in the Service Desk tracking system.


  • London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Service Desk Team LeaderJob SummaryWe are seeking an experienced Service Desk Team Leader to lead our UK Tech Support team, delivering exceptional support to local and global SME businesses. The ideal candidate will be passionate about technology, customer service, and leading high-performance teams.Key ResponsibilitiesMentor and develop team...


  • London, Greater London, United Kingdom Kirkland & Ellis LLP Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Support Analyst to join our Global IT Support Service Desk team.The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to operate in high-pressure situations.A competitive salary of $80,000 - $110,000 per annum is offered, commensurate...


  • London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This role is a great opportunity for an experienced IT Service Desk Operations Lead to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver high-quality service and support to clients.Key Performance Indicators:Improve service desk metrics that drive results.Foster...


  • London, Greater London, United Kingdom Searchability Full time

    Job SummaryWe are seeking a skilled Technical Support Team Lead to join our team and manage our service desk team, ensuring high-quality support to end users.Manage incident and request workflowsDrive continuous improvementMaintain service levelsThe ideal candidate will have a strong background in ITIL, Service Delivery, and Service Desk experience, with a...


  • London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This role is ideal for a seasoned professional with experience in leading technical service desk engineers to deliver exceptional customer experiences. As a Service Desk Operations Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...


  • London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This role will be ideal for an experienced people-orientated professional, who has led technical service desk engineers to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will lead the London-based team and work with service desk leaders in Kuala Lumpur to ensure smooth global 24/7 service desk operations. To...


  • London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This is a senior leadership role that requires a talented people-orientated professional to lead a team of technical service desk engineers. The successful candidate will have experience of building cohesive teams, inspiring and motivating engineers at different levels, and improving service desk metrics.Key Responsibilities:Lead the London based team and...


  • London, Greater London, United Kingdom New City College Full time

    Service Desk Role OverviewWe are seeking a skilled Service Desk Analyst to provide high-quality, efficient support to our customers. This role involves answering calls, logging, and triaging incidents, as well as resolving or escalating issues where necessary.Key ResponsibilitiesProvide professional, timely, and courteous support to customers.Manage...


  • London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Full time

    Service Desk Operations Director Job DescriptionWe are looking for an experienced Service Desk Operations Director to lead our team in Lancashire. The successful candidate will oversee the day-to-day activities of our service desk, ensuring users and clients receive the support they need. This is an exciting opportunity for a true leader to make a positive...


  • London, Greater London, United Kingdom VIQU Limited Full time

    Service Desk Analyst RoleVIQU Limited is seeking a skilled Service Desk Analyst to provide 1st and 2nd Line BAU Support to a large user base. The successful candidate will join a busy team, providing both remote and onsite support.Please note that this role requires onsite presence in Central London 5 days a week.Key Responsibilities:Provide 1st and 2nd Line...


  • London, Greater London, United Kingdom Harrison Holgate Full time

    Service Delivery ExpertWe are seeking a skilled Service Delivery Expert to join our IT team in London. As a key member of our team, you will be responsible for supporting the service desk and providing a high-quality service to all users across the business.The successful candidate will have prior experience working in a similar role, excellent communication...


  • London, Greater London, United Kingdom Janus Henderson U.S. Full time

    Job OverviewIn this exciting role as a Service Desk Support Specialist, you will be responsible for delivering exceptional customer service to our clients. As part of the Global Service Desk Team, you will work closely with our IT team to resolve technical issues and provide support for our employees worldwide.


  • London, Greater London, United Kingdom N Consulting Ltd Full time

    Job Title: Service Desk Support SpecialistLocation: Birmingham, UKDuration: ContractJob Type: OnsiteWe are seeking a skilled Service Desk Support Specialist to join our team at N Consulting Ltd. As a Service Desk Support Specialist, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring excellent...


  • London, Greater London, United Kingdom Zenzero Full time

    Service Desk Support Specialist RoleThe Service Desk Support Specialist plays a pivotal role in ensuring seamless delivery of service desk support to clients. This position demands exceptional standards of support to customers, encompassing a diverse range of products, services, and platforms. By working closely with the Lifecycle Coordinator(s) and Service...


  • London, Greater London, United Kingdom Nando's UK & IRE Full time

    Service Desk Analyst Role OverviewThe Service Desk Analyst position at Nando's UK & IRE requires a professional with excellent technical skills and customer service experience. As a key member of the IT team, the successful candidate will be responsible for delivering high-quality support to users across the organization.Key Responsibilities:Log and...


  • London, Greater London, United Kingdom Addison Lee Full time

    About Addison LeeWe are a leading passenger car, courier, and black taxi service in London, committed to driving innovation and excellence in our industry.Our team is dedicated to providing high-quality support to our clients and drivers, and we are seeking a skilled Service Desk Engineer to join our IT team.Role OverviewThe 1st Line Service Desk Engineer...


  • London, Greater London, United Kingdom DB Systel UK Ltd Full time

    Job Description:Service Desk TechnicianDB Systel UK Ltd is seeking a skilled Service Desk Technician to join our team. The successful candidate will provide technical support to customers and internal teams, ensuring prompt and effective resolution of incidents and requests.Key Responsibilities:Provide first-line technical support to customers and internal...


  • London, Greater London, United Kingdom TEKsystems Full time

    A leading commodities trading firm is seeking a skilled Service Desk Analyst to provide first-line support to all users throughout the organization.The ideal candidate will have a strong understanding of ITIL framework and processes, excellent customer service skills, and experience working with Windows 10/11.Responsibilities will include providing technical...


  • London, Greater London, United Kingdom The Trade Desk Full time

    The Trade Desk is seeking a highly skilled Controller for Trade Desk EMEA to lead our accounting team in the UK GL Accounting department. As a controller, you will be responsible for developing and implementing financial policies and procedures to ensure accurate and timely financial reporting.ResponsibilitiesThis role involves:Developing and implementing...


  • London, Greater London, United Kingdom DCS Recruitment Limited Full time

    About the RoleWe are seeking a seasoned Expert IT Service Delivery Manager to lead our Service Desk Team and drive high-quality service delivery. As a pivotal member of our team, you will be responsible for guiding your team of 4 Service Desk Engineers in process-related and technical queries.You will work closely with your team to develop and implement...