IT Support Service Desk Expert

1 month ago


London, Greater London, United Kingdom Just IT Recruitment Full time
Job Overview

The Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. As a Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.

This role requires strong communication skills, proficiency in operating systems and core applications, including Microsoft Windows 10 and Office 365 Suite. Additionally, intermediate networking knowledge, including wireless technologies, is essential for success in this position. The ideal candidate will have extensive experience in a professional services environment, preferably within a law firm, and be available for on-call and overtime work as needed.

Key Responsibilities
  • Addressing customer requests promptly with a focus on exceptional service.
  • Monitoring ticket status, following up with technicians, and contacting users after resolution for quality assurance.
  • Responding to Service Desk calls, resolving issues on first contact, and escalating complex cases to technicians.
  • Logging inquiries and maintaining accurate records in the Service Desk tracking system.


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